iPhone is connected to car Bluetooth, I lose the voice. Please advice what setting to adjust?

mdahlman

as soon as my iphone is connected to car bluetooth I lose the voice. Please advice what setting to adjust

big

From which device do you lose the voice? From your profile it appears you refer to the mobile app -- that's a different section of the forum.

But off-hand, if voice is being re-directed to the car, is the proper input selected and the volume turned up? What if you turn off bluetooth -- does the voice return to the handset?

Ade2

Ialso have this problem. No sound from my Iphone 6 when using the sat nav ap Tom Tom Go. If I turn off bluetooth on the phone the voiv=ce directions can then be heard.

gr4z

+1
I get this as well. Pls fix TomTom.

DougLap

Hi @gr4z

On the odd occasion despite the volumes all having been set to max prior to attaching the phone for Carplay it has been found that when connected when you expect some directions to be given and there is no sound that if you press the Up Volume button the problem has been resolved.

Doug

gr4z

Hi @DougLap
Tried this but it didnt work. The only way I can resume voice playback is to restart the phone. I did notice when it does fail, you cannot select any of the options in the voice settings page, such as 'read aloud early instructions', they are simply not there. Reboot the phone and they reappear.

DougLap

Hi @gr4z

I suggest you contact Customer Support and report this and see if they can advise you of a solution.. As you do not indicate in your profile which country you are in here is a link to the Customer Support Numbers.

https://discussions.tomtom.com/en/discussion/1115662/phone-numbers-to-contact-customer-support-new

Do not answer the questions but wait for an agent to ring.

Doug

Ma_Rio

Hello, with me, after connecting via bluetooth you can hear the sound when adjusting the volume but nothing more. The worst thing is that you can't hear navigation messages. The support telephone in Poland does not work.

Arjan_schonewille

same here. it can be solved by pressing the blue thing and selecting iphone here. if you have done this the sound will come out of your iphone and you will still have hands free. Sorry for my poor english.