No maps after update, WiFi drop out

Gina1958
Gina1958 Registered Users Posts: 1
New Seeker
edited December 2021 in Devices using Wi-Fi®
Hi Was in middle of updating my tomtom and the internet went down, now l don't have any maps and l can't connect to it. I thought l had managed to sort it earlier. It says its updating and after a couple of hours it gets to 97% ad says the internet has gone down, have tried this 3 times with no success. Tomtom says its connected to the internet but it can't be as l have not put any password in!
Help please, we are on holiday and l am having to use my phone to navigate.

Comments

  • lampard
    lampard Administrators Posts: 5,966
    Moderator
    edited June 2019
    Hi @Gina1958

    Welcome to the Community! I've made some changes in back-end to resume the download on your device, please follow the 1st video link in comment above to re-download the map on your device.

    Cheers, lampard
  • Nostro
    Nostro Registered Users Posts: 9
    Master Explorer
    Same problem.
    I heard that their servers are overwhelmed because peoples maps keep getting corrupted so more people keep downloading.
    Its disgusting that a 700 million euro profit company works like this.
    They think this will make people buy newer tom toms.

    I say more Garmins will be bought. Tomtom bankrupt 2020
  • YamFazMan
    YamFazMan Posts: 20,833
     Superuser
    Hi
    @Gina1958

    The NAV5 (Wi-Fi) devices normally update using Wi-Fi...

    TomTom Video... Updating your navigation device using Wi-Fi®



    If you have successfully connected your device to your Wi-Fi....
    To check your Connection Speed, Signal Strength & Quality
    On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on the Your Wi-fi name (The one Showing as connected)
    A new Menu Page opens

    7g8gwfpx1swt.jpg
    On the left-hand side of the screen is your Wi-Fi Connection Status

    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
    All the update actions are executed on the device...

    ___________________________

    If Wi-Fi is not available or is slow/unstable/unreliable.....
    See Option... (2) Connect over USB
    ___________________________

    Option... (1) Connected Wi-Fi
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    I always update my devices one Update at a time
    The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

    Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices

    Option... (2) Connected USB
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
    Get it here.....
    www.tomtom.com/getstarted
    Run MyDrive Connect.....
    Note... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
    Connect your Device to a USB Port on your PC
    Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
    __________________________

    Note... MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
    If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar


    27bxc59f2s23.png
    ATB YFM