My 6000 won't switch on

Graham W

When I go to switch on my 6000, the TomTom logo comes up but it doesn't go to the next stage - i.e. it doesn't properly switch on. The usual start-up sound doesn't play either. I've tried holding down the on/off button, as TomTom's YouTube advice suggests, and after a while the logo disappears and then reappears but still it doesn't properly switch on. Help!

dhn

Is the battery fully charged?

Graham W

Yes, the battery is charged.

VikramK

Hi Graham

Is it possible for you to try a recovery mode as suggested on the below FAQ:

https://uk.support.tomtom.com/app/answers/detail/a_id/1898

Regards
Vikram

Graham W

My device won't go beyond the TomTom logo coming up on screen (without the sound). If I hold down on the on/off button, the logo disappears after a while and then reappears. I never get to the point where the wording appears on screen and I can connect and recover.