My 6000 won't switch on

Graham W
Graham W Registered Users Posts: 5
Master Traveler
in Devices using MyDrive Connect
When I go to switch on my 6000, the TomTom logo comes up but it doesn't go to the next stage - i.e. it doesn't properly switch on. The usual start-up sound doesn't play either. I've tried holding down the on/off button, as TomTom's YouTube advice suggests, and after a while the logo disappears and then reappears but still it doesn't properly switch on. Help!

Answers

  • dhn
    dhn Posts: 33,382
     Superuser
    Is the battery fully charged?
  • Graham W
    Graham W Registered Users Posts: 5
    Master Traveler
    Yes, the battery is charged.
  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Hi Graham

    Is it possible for you to try a recovery mode as suggested on the below FAQ:

    https://uk.support.tomtom.com/app/answers/detail/a_id/1898

    Regards
    Vikram
  • Graham W
    Graham W Registered Users Posts: 5
    Master Traveler
    My device won't go beyond the TomTom logo coming up on screen (without the sound). If I hold down on the on/off button, the logo disappears after a while and then reappears. I never get to the point where the wording appears on screen and I can connect and recover.
  • MichaelMD
    MichaelMD Registered Users Posts: 1
    New Seeker
    Hi, what is resolve this problem. Today, I have the same problem. I download the new upgrade and after that finish start normally. I check again and download something more and upgrade. After that reset and I have only on the screen 'tomtom'. I cannot any thing else, only 'tomtom'.

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