Resetting my multisport watch — TomTom Community

Resetting my multisport watch

popecpopec Posts: 4 [Master Traveler]
edited June 2019 in Runner & Multi-Sport
Hi, My multi sport watch has been behaving very erratically and finally the screen just showed a computer symbol and the tomtom/reset address. However I can't complete the reset as when I plug it into the computer tomtom connect just doesn't recognize that it is plugged in and nor does it appear in the devices on the computer.


  • tfarabaughtfarabaugh Posts: 16,683
    Does the clock face change to a battery charging icon (which indicates it is getting power so there is a partial connection)? A few things to look at (and I apologize if some are very basic, but it is best to get past the obvious issues first):

    1) Are you plugged directly into the machine and not a hub?
    2) Does the port work, can the computer detect other devices (like flash drives) in that port?
    3) Is the watch firmly snapped into the cradle and the USB plug firmly in the port?
    4) Is the USB port free of any debris or blockages?
    5) Is the Connect software running (is there an icon for it in the notification area)?
    6) Did you install Sports Connect, not MyDrive Connect? It is downloaded from
    7) Do you have administrator rights to the computer?
    8) Is a firewall or antivirus running that is blocking the software from connecting to TomTom (try turning them off before docking the watch)?
    9) Does the computer have a good Internet connection (Internet is required to sync)?
    10) Can you try installing it on a different machine to determine if it is an issue with the computer versus the watch?

    Is there any damage to the pins in the charger or the contacts on the watch? If any of the pins are bent or deformed straighten them out with a pin and make sure the contacts on the back of the watch are free of tarnish or grime. Also make sure it is fully snapped into the cradle.
  • popecpopec Posts: 4 [Master Traveler]
    Hi, Thanks for the reply. The face changes to the symbol of the 2 hands when first connected to the cradle, then goes back to the computer/reset face . Everything connect, ports working etc all seem ok, I don't have another computer to try it on here unfortunately though to double check.
  • tfarabaughtfarabaugh Posts: 16,683
    Did you check the pins on the dock and the contacts on the watch?
  • popecpopec Posts: 4 [Master Traveler]
    I have just spotted what I think is the problem - condensation under the screen so it looks like the waterproof seal must have failed. It finally connected this morning but it just can't complete a reset, just keeps saying 'oops there is a problem' :) I can see a few other people have had a water problems and I don't think there is another option than go shopping for a new watch. Thanks again for trying to help.
  • VelicaVelica Posts: 4 [Master Traveler]
    I have the same problem, when I'm connecting the Watch to computer it is restarting reset action after previous reset action, and again, and again....
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