Why can't I update my account profile address?

colinsky

My account profile has set me up for country = United Kingdom.Why can't I change it to Australia which is where I live?

YamFazMan

Hi
@colinsky

As far as I'm aware it's not possible... You have to set up a new Account
When you first set-up your account (NAV5 Wi-Fi Devices) it shows the Countries Flag for the A/C location and warns "Used for invoices and promotions. Cannot be changed later"
I assume the above also applies to the earlier NAV4 Devices

Click on Image to enlarge....


See... This Tread Here... https://discussions.tomtom.com/en/discussion/1114215/impossible-to-change-address-from-usa-to-uk-on-personal-account-page/p1

Also read @VikramK post... He is of the Tomtom Forum Moderators

ATB YFM

YamFazMan

Hi
@colinsky

As far as I'm aware it's not possible... You have to set up a new Account
When you first set-up your account (NAV5 Wi-Fi Devices) it shows the Countries Flag for the A/C location and warns "Used for invoices and promotions. Cannot be changed later"
I assume the above also applies to the earlier NAV4 Devices

Click on Image to enlarge....


See... This Tread Here... https://discussions.tomtom.com/en/discussion/1114215/impossible-to-change-address-from-usa-to-uk-on-personal-account-page/p1

Also read @VikramK post... He is of the Tomtom Forum Moderators

ATB YFM

colinsky

I have actually been trying to get this issue sorted with TomTom for 3 years.

Thanks, question answered but seems like a restrictive rule as people move form country to country and would need to change there domicile