Voice command: "go to an address" does not work GO 5200 WiFi

cesilgar Registered Users Posts: 1
Apprentice Seeker
edited December 2021 in Devices using Wi-Fi®
voice commands work better than previous versions. Almost everyone works! But one of the commands that should be used more frequently does not work! It is the "go to an address" command. Is there any setting or function that needs to be set? Is it a problem also encountered by others?


  • YamFazMan
    YamFazMan Posts: 20,826
    cesilgar wrote: »
    i comandi vocali, funzionano meglio delle precedenti versioni. Funzionano praticamente tutti! Ma uno dei comandi che dovrebbe essere usato con più frequenza non funziona! E' il comando "vai a un indirizzo". C'è qualche impostazione o funzione che deve essere settata? è un problema riscontrato anche ad altri?

    Google Translate....
    How much Free Memory for working space, 400MB is the bare Minimum
    Tap 4Dot (.... Menu) --> Settings --> System --> About... Free Space
    Is the device stuffed full of Maps ???

    Have you tried a Soft/Drum roll restart on the device ???? This restarts the devices Operating System afresh


    Charge the device for at least 2Hrs "OR" have the device plugged into a power supply
    Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade large or small.
    It’s also useful to keep in mind for sorting out most minor niggles......

  • Baddyfinger
    Baddyfinger Registered Users Posts: 7
    Apprentice Seeker
    I had the same issue on my new go premium x. The voice recognition system does not recognize my voice commands for "find an address" Spoke to TomTom and was told voice commands only work to find addresses if you install live services at the cost of £150 a right fraud.
  • VikramK
    VikramK Administrators Posts: 13,802
    edited August 2019
    Hi @Baddyfinger

    I think you landed on a fraudulent website assuming it to be official TomTom support. There are some scamming websites which pretend to be TomTom customer service.

    Subscription to LIVE Services doesn't cost £150 + TomTom Services are offered as a lifetime package on the GO PREMIUM models so there is no point selling them differently.

    Official TomTom support is available at- https://uk.support.tomtom.com/

    Do you remember the website name or link you visited?

  • Baddyfinger
    Baddyfinger Registered Users Posts: 7
    Apprentice Seeker
    Vikram here is the details after they agreed to drop the "upgrade" to £100.
    ustomer ID : CAS-737449 Invoice Date : 06/08/19 Terms : Due on Receipt Due Date : 06/08/19 Unit Model : Tomtom United Kingdom : 0800 689 0416 Australia : 1800144723 USA & Canada : 888 623 9204
    Bill To
    Mr. Barryjolliffe Jolliffe
    We would be donating 5% of this invoice amount to a kids charity institution based in Bideford, Devon and share the details with you.
    # Item & Description Qty Rate
    Live Services
    1.00 100.00
    Sub Total
    Total In Words
    One hundred
    Thanks for your business. Please call at 0800 689 0416 for help related to your subscription.
    Thank You

    For UK Customers
    Name On Account: Gps Map Update
    Sort Code 08-71-99
    Account - 20156749
    Payment Reference CAS-737449
    Total £100.00
    General Manager Customer Service
    Authorised Signature
  • Niall
    Niall Posts: 11,115

    The phone number also comes up as

    0800 689 0416
    46 Long Handstones, Bristol, BS308AP


    PGC Gardening Services
    Customer Services: 0-800-689-0416
    Address: 29 Downend Rd, Bristol, South Gloucestershire BS16 5AR
    For any Questions, Drop us a line: [email protected]
  • YamFazMan
    YamFazMan Posts: 20,826
    edited August 2019

    The Voice Control on my GO Premier X
    Worked fine out of the box

    With... "Hello Tomtom"
    Wait for Serena or Malcolm to Say "I'm Listening" + Wait for the Beep
    All these work for me....

    "Go to an Address"
    "Go to a Location"
    "Drive to an Address"
    "Drive to a Location"
    "Take me to an Address"
    "Take me to a Location"
    "Navigate to an Address"
    "Navigate to a Location"

    Serena or Malcolm reply "Say an address in the British Isles"