We're sorry but HOME can't complete that task — TomTom Community

We're sorry but HOME can't complete that task

Samt46Samt46 Posts: 2 [Apprentice Traveler]
Hi,

Like many other people, I have the issue of updating maps on my TomTom XL Classic. I have the maps installed on my computer, so don't understand why TomTom software would prevent me from reinstalling maps I already own and simply want to shuffle between my computer and my device. Please resolve this issue urgently, as it is preventing me and others from using the device. I appreciate the device may no longer be supported, but it is not acceptable to be prevented from using the device with my own means.

Regards,
Sam


Comments

  • lampardlampard Posts: 5,238 Moderator
    Hi @Samt46

    Welcome to the Community! I would advise you to reinstall the TomTom HOME application on your computer and try again. See the public FAQ here

    Regards, lampard
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