No maps showing on Start 52 — TomTom Community

No maps showing on Start 52

v1ckyrv1ckyr Posts: 2 [New Seeker]
edited June 2019 in Map installation
HI all,

Please bear with, am new to this. Bought a reconditioned Start52, which shows lifetime Maps on box. Downloaded My Drive, set up account. My Drive content shows one Map Share Community Map update, which when I click updated sleeted nothing happens.

Further down the My Contact page in the Maps section all there is is a Buy Now Loyalty Offer option, no maps showing as installed.


On the device itself it is showing as having map version V1011.9039 released 05/2018


How do I update the map to one more recent than 13 months old please, without having to purchase a map?


On top of this, every time I try to use the tomtom website to search for help, I get e feedback survey from tomtom pop up, which won't go away regardless of whether I say yes or no the survey!

thanks in advance for any help.

Vicky

Best Answer

Answers

  • v1ckyrv1ckyr Posts: 2 [New Seeker]
    Thanks Vikram, The map is showing now. Just got to get sd card sorted and I am away.

    Still get the annoying non-removable pop up all the time though asking me to complete a satisfaction survey on tomtom web pages. ah well...

    thanks again. Vicky
  • Usernemo_nemo123Usernemo_nemo123 Posts: 3 [Apprentice Seeker]
    edited August 2019
    Hi

    I have same problem in start 52. Maps not showing in my drive connect
    If anyone could help would
    Thanks
  • VikramKVikramK Posts: 10,470 Moderator
    edited August 2019
    hi @Usernemo_nemo123

    Could you soft reset the device and check for updates again?

    Regards
    Vikram
  • Usernemo_nemo123Usernemo_nemo123 Posts: 3 [Apprentice Seeker]
    edited August 2019
    Hi I have tried this but no luck. Sorry it's a start 42 not 52

    It's showing as your device is up to date but the maps are 15months old
    Thanks
  • VikramKVikramK Posts: 10,470 Moderator
    Hi @Usernemo_nemo123

    Could you send me the serial number of your GO 620 through a private message please?

    Thanks
    Vikram
  • Usernemo_nemo123Usernemo_nemo123 Posts: 3 [Apprentice Seeker]
    Hi
    I have tried to reset again and try to update but still no luck. No maps showing in my drive and says up to date
    Thanks
  • cwtchcwtch Posts: 1 [New Seeker]
    Hi, I have a brand new START 52 all set up but I have the same problem as Vicky i.e. map version V1011.9039 released 05/2018 which is months out of date.

    In MyDrive Connect it says my device is up to date and all I get under "MY MAPS" under "MY CONTENT" is a loyalty offer. There is no image of the UK map I have on the TomTom.

    I have done a rest from the menu in the START 52 and after it rebooting I have exactly the same problem. Please advise.

    Thanks, Robert.
  • YamFazManYamFazMan Posts: 17,762
    Superusers
    edited August 2019
    Hi
    @cwtch

    Try... Clearing the download cache
    With MyDrive Connect running...
    Click on the Cog Wheel Icon Screen top right
    Click on the Downloads Tab
    Empty download folder
    Save settings

    ATB YFM
  • lampardlampard Posts: 4,910 Moderator
    Hi @cwtch

    Welcome to the Community! The map update service is still inactive on your device, please follow the steps above suggested by YFM and the latest UK map will be offered to you in MyDrive Connect after clearing the cache.

    Regards, lampard

  • geraldlecgeraldlec Posts: 5 [Apprentice Traveler]
    Hello,
    same problem here.
    I download map update > seems to be successfull, but during copy on tomtom it fails.
    Now I have no map.
    I tried the procedure clearing the download cache:

    With MyDrive Connect running...
    Click on the Cog Wheel Icon Screen top right
    Click on the Downloads Tab
    Empty download folder
    Save settings

    With or without start 52 connected to PC, it doesn't show any map.

  • JasmattJasmatt Posts: 1 [New Seeker]
    geraldlec wrote: »
    Hello,
    same problem here.
    I download map update > seems to be successfull, but during copy on tomtom it fails.
    Now I have no map.
    I tried the procedure clearing the download cache:

    With MyDrive Connect running...
    Click on the Cog Wheel Icon Screen top right
    Click on the Downloads Tab
    Empty download folder
    Save settings

    With or without start 52 connected to PC, it doesn't show any map.

    Same by my tom tom pls help me
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