Why doesn't my newly purchased maps update have map locations in them that google maps does?

yownow

Last week I purchased the map updates as advised by Tom Tom (see email below) but I am very disappointed that my updated Tom Tom did not include a new housing estate in Upton Wirral (Webster drive for example I was trying to find) and I had to resort to downloading google maps on my phone to find the address and route.

It made me wonder -

1 - why google maps has the entire housing estate addresses on its maps but my brand new updated Tom Tom maps did not -

2 - was it worth paying £35 for updated maps from Tom Tom which are out of date

2 - how many other new roads are not included in the updated Tom Tom maps?

AS I say I am very disappointed having to pay for maps which are not up to date. This is not value for money in any way whatsoever from Tom Tom

Can you please explain why google maps has accurate up to date maps but Tom Tom does not?

Can you consider a refund for inaccurate and out of date maps I have purchased

Thank you

Mrs Campbell

YamFazMan

Hi
@yownow

Test... Using My NAV3 Via 120 Live Tomtom Map v1030

On your NAV3 Via 135 Where you enter the... City/Code:
Type Wirral --> The Device offers Wirral --> Tap-on/Accept the offered Wirral
On your Via 135 Where you enter the... Street:
Type Webster Drive --> The Device offers --> Webster Drive CH46 --> Tap-on/Accept the offered Webster Drive CH46
Device responds 'House numbers not available for this street'
The device offers 'Crossroad' & Underneath 'Anywhere'
I tapped 'Anywhere'
The device goes to the Preview Screen
Showing... Webster drive CH46, Webster Drive, Wirral
Tap select
Tap Fastest Route
The device calculates the Route to... Webster Drive Wirral
Tap Done... 👍

ATB YFM

yownow

I am also unable to make effective contact by email - no responses to three emails since last week

YamFazMan

Hi
@yownow

Google Earth... The Building site looks fairly New....
Click on Images to enlarge...


Google Maps...

My Tomtom GO 6200 Map v1030

Tomtom MyDrive Web Route planner
Here... https://mydrive.tomtom.com

ATB YFM

yownow

Even worse - since I updated my maps it doesn't even recognise loads of older streets in my area - almost completely useless now and I paid TomTom £35 for this.
TomTom till haven't responded to my emails and complaints

yownow

I do deliveries and again had to resort to Google maps to locate local streets which TomTom does not

yownow

Thanks Yam - I wish my updated maps at £35 were as good as your sat nav

DougLap

Hi @yownow

What map versions have you got on your Via 135?

Doug

YamFazMan

Hi
@yownow

Test... Using My NAV3 Via 120 Live Tomtom Map v1030

On your NAV3 Via 135 Where you enter the... City/Code:
Type Wirral --> The Device offers Wirral --> Tap-on/Accept the offered Wirral
On your Via 135 Where you enter the... Street:
Type Webster Drive --> The Device offers --> Webster Drive CH46 --> Tap-on/Accept the offered Webster Drive CH46
Device responds 'House numbers not available for this street'
The device offers 'Crossroad' & Underneath 'Anywhere'
I tapped 'Anywhere'
The device goes to the Preview Screen
Showing... Webster drive CH46, Webster Drive, Wirral
Tap select
Tap Fastest Route
The device calculates the Route to... Webster Drive Wirral
Tap Done... 👍

ATB YFM

yownow

Thanks Yam. Exactly what I was doing last evening but it seems to be working just now. I am on deliveries again tonight and will see how it copes with the addresses tonight. Thank you

yownow

Oh Except I didn't type anywhere - something new - thanks again

YamFazMan

Hi
@yownow

YamFazMan wrote: »

Device responds 'House numbers not available for this street'
The device offers 'Crossroad' & Underneath 'Anywhere'
I tapped 'Anywhere'

Normally after City/Code: and Street: menu... The NAV3 Via device would ask for a house number
But as it's a New-build maybe they were still using the Plot-Numbers when Tomtom compiled the Maps ???

ATB YFM