Rider 550 does it suffer from condensation

skaterboy
skaterboy Registered Users Posts: 20
Master Explorer
edited June 2019 in RIDER
Hi guys
I have had a rider 40 for a few years now all good but the other day warm and dry the screen clouded with condensation. So maybe time for a upgrade however need to know if the 550 rider has a condensation issue as will opt for the garmin instead.
Many thanks

Comments

  • RoadRider
    RoadRider Registered Users Posts: 750
    Revered Pioneer
    As for as i know TomTom improved the screen seal.

    Some older models had a condensation problem during heavy rain.
    When you have this problem contact TomTom Support for repair.

    It is also possible to get this problem when the USB or SD-card lid is not closed 100%.
    You can dry the unit by with USB or SD-card lid open in a paper towel using dry rice.

    I never had a condensation problem with mi Rider 550.
  • VStrom-1k
    VStrom-1k Registered Users Posts: 163
    Exalted Navigator
    My Rider 550 showed heavy signs of condensation, huge areas of condensed water wandering around the display thru the day. After just one single day of driving in the rain.
    Currently, I store it for a few days in a sealed plastic bag filled with rice, to see if the situation improves.
    If not, I'll return the device under warranty.
  • RoadRider
    RoadRider Registered Users Posts: 750
    Revered Pioneer
    Contact TomTom support for a replacement.

    There is a problem with te seal.
    The next rain shower jou gezet the same problem.
  • IanRobbo
    IanRobbo Registered Users Posts: 2
    Apprentice Traveler
    My Rider 550 showed signs of condensation, large area of condensed water on the display after just one day of heavy rain. It started to dry out as I was driving but not completely gone yet.. I am trying the rice trick and will see how we get on.
    Does TomTom warranty cover this if it isnt successful ?
  • nabu
    nabu Posts: 16,890
     Superuser
    During the warranty without problems but once finished ????
    a freezer bag in the pocket if needed
  • YamFazMan
    YamFazMan Posts: 21,157
     Superuser
    Hi
    Tomtom says the Rider 4xx/5xx are....
    Weather-proof design
    TomTom Rider’s rugged, IPX7-certified weatherproof design and capacitive touchscreen
    work even when you’re wearing gloves
    _________________________

    Contacting Tomtom Support….
    Due to COVID-19 the phone service has been suspended
    The way of contacting Customer Services has changed
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)
    1st... A couple of Tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
    _________________________

    Tomtom FAQ … How to Contact Tomtom Support....
    Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

    Stay Safe... ATB YFM
  • IanRobbo
    IanRobbo Registered Users Posts: 2
    Apprentice Traveler
    Hi
    An update on my leaking 550.
    Tomtom told me to return the unit for a repair as it is in its warranty period. However they received the unit and said it wasnt covered and wanted 100 euro to do the works. I have refused to pay and requested the unit be returned but still awaiting the unit. Its now been away for about 4 weeks.
    So disappointed with their customer service/support.
    :'(:'(
  • YamFazMan
    YamFazMan Posts: 21,157
     Superuser
    edited August 2021
    Hi
    @IanRobbo
    The other potential water leak sites are the rubber bungs for the Micro USB Port & the Micro SDHC memory slot... If they are not pushed fully home, i.e... flush with the surface of the Rider outer case....

    Stay Safe... ATB YFM