Rider 550 does it suffer from condensation — TomTom Community

RIDER

Rider 550 does it suffer from condensation

skaterboyskaterboy Posts: 20 [Master Explorer]
edited June 2019 in RIDER
Hi guys
I have had a rider 40 for a few years now all good but the other day warm and dry the screen clouded with condensation. So maybe time for a upgrade however need to know if the 550 rider has a condensation issue as will opt for the garmin instead.
Many thanks

Comments

  • RoadRiderRoadRider Posts: 726 [Revered Pioneer]
    As for as i know TomTom improved the screen seal.

    Some older models had a condensation problem during heavy rain.
    When you have this problem contact TomTom Support for repair.

    It is also possible to get this problem when the USB or SD-card lid is not closed 100%.
    You can dry the unit by with USB or SD-card lid open in a paper towel using dry rice.

    I never had a condensation problem with mi Rider 550.
  • VStrom-1kVStrom-1k Posts: 162 [Exalted Navigator]
    My Rider 550 showed heavy signs of condensation, huge areas of condensed water wandering around the display thru the day. After just one single day of driving in the rain.
    Currently, I store it for a few days in a sealed plastic bag filled with rice, to see if the situation improves.
    If not, I'll return the device under warranty.
  • RoadRiderRoadRider Posts: 726 [Revered Pioneer]
    Contact TomTom support for a replacement.

    There is a problem with te seal.
    The next rain shower jou gezet the same problem.
  • IanRobboIanRobbo Posts: 2 [Apprentice Seeker]
    My Rider 550 showed signs of condensation, large area of condensed water on the display after just one day of heavy rain. It started to dry out as I was driving but not completely gone yet.. I am trying the rice trick and will see how we get on.
    Does TomTom warranty cover this if it isnt successful ?
  • nabunabu Posts: 16,890
    Superusers
    During the warranty without problems but once finished ????
    a freezer bag in the pocket if needed
  • YamFazManYamFazMan Posts: 20,096
    Superusers
    Hi
    Tomtom says the Rider 4xx/5xx are....
    Weather-proof design
    TomTom Rider’s rugged, IPX7-certified weatherproof design and capacitive touchscreen
    work even when you’re wearing gloves
    _________________________

    Contacting Tomtom Support….
    Due to COVID-19 the phone service has been suspended
    The way of contacting Customer Services has changed
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)
    1st... A couple of Tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
    _________________________

    Tomtom FAQ … How to Contact Tomtom Support....
    Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

    Stay Safe... ATB YFM
  • IanRobboIanRobbo Posts: 2 [Apprentice Seeker]
    Hi
    An update on my leaking 550.
    Tomtom told me to return the unit for a repair as it is in its warranty period. However they received the unit and said it wasnt covered and wanted 100 euro to do the works. I have refused to pay and requested the unit be returned but still awaiting the unit. Its now been away for about 4 weeks.
    So disappointed with their customer service/support.
    :'(:'(
  • YamFazManYamFazMan Posts: 20,096
    Superusers
    edited August 14
    Hi
    @IanRobbo
    The other potential water leak sites are the rubber bungs for the Micro USB Port & the Micro SDHC memory slot... If they are not pushed fully home, i.e... flush with the surface of the Rider outer case....

    Stay Safe... ATB YFM
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