Replacement strap not suitable, ongoing issue for past 6 months!!

WillMack_123

Re: TomTom: Chat session Strap replacement-406989020 [Incident: 1812xx-xxxxxx]

William <[email protected]>
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14:42 (9 minutes ago)
to TomTom

Hi ,
Hope you are well.
I have attached a picture of the replacement strap that was sent to me.
As you can see I ordered a black strap but have been supplied with a Scuba Blue strap.
Unfortunately the Scuba Blue strap is not a suitable replacement for the broken Black strap.

Please advise what we can do about this.
Regards,
William


On Thu, 2 May 2019 at 18:15, TomTom Support Team <[email protected]> wrote:
TomTom Logo
Reference Number: 1812xx-xxxxxxx

Recently you contacted us at TomTom Customer Care. Here is a summary of your request. You can find our response below.

02/05/2019 05.15 PM
Dear ,

The reference number for your query is 1812xx-xxxxxxx.

Thanks for your patience and response.We have issued you with a replacement for you.

The reference for this is FOCxxxxxxxx .

You will receiving the watch strap shortly.

Please get back to me if you need anything else, I'm happy to help!

With Kind Regards
TomTom

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If you have any further questions you can update us by replying directly to this email. You can also find a list of your questions on https://uk.support.tomtom.com/app/questions/list/. Alternatively we have our support website http://www.tomtom.com/support our YouTube channel; http://www.tomtom.com/videosupport. You can also ask questions and find answers from other TomTom customers on the Discussions forum: http://discussions.tomtom.com/ After 3 days your incident will be automatically set to Answered. However, should you need to update us, you can still reply to the incident within 28 days.

29/04/2019 05.59 PM
Dear Mr McCormick,

The reference number for your query is 1812xx-xxxxxxx

Thanks for your patience.This is just a follow up e-mail.

I have escalated this to the concerned team and update you shortly once I receive the updates.

Have a wonderful day ahead!

With Kind regards,
Customer Service Representative
The TomTom Customer Care Team

Click here to reply


If you have any further questions you can update us by replying directly to this email. You can also find a list of your questions on https://uk.support.tomtom.com/app/questions/list/. Alternatively we have our support website http://www.tomtom.com/support our YouTube channel; http://www.tomtom.com/videosupport. You can also ask questions and find answers from other TomTom customers on the Discussions forum: http://discussions.tomtom.com/ After 3 days your incident will be automatically set to Answered. However, should you need to update us, you can still reply to the incident within 28 days.

Mod Edit: Please do not post any personal information on a public forum!

tfarabaugh

This is a user forum, there is nothing to be done here I cannot even tell what you want since you just posted an email trail. If the issue is just with the color you may be out of luck. TomTom Sports went out of business and ceased all production over 18 months ago so supplies are limited. Colors are whatever they have at this point.