GO 5100/5000/6100-6000 / GO 4xx-6xx series / GO, Via and Start 4x-6x series (MyDrive Connect)

Request for adding a smaller map due to a SDCard failure.

12357…13

Answers

  • [Deleted User][Deleted User] Posts: 0 [Apprentice Traveler]
    edited June 16
    Hi,
    thanks,I'm formatting the Sd card by the app you told me,
    can I do a question?
    Why my TomTom Go 500 doesn't work without a map?
    Why i can't format a card from device without a map?
    Sorry ,i did two questions :#
    Regards.
  • moleratmolerat Posts: 33 [Prominent Wayfarer]
    edited June 16
    chemk75 wrote: »
    Why my TomTom Go 500 doesn't work without a map?
    Why i can't format a card from device without a map?
    Quite simply down to a poorly written operating system.

  • lampardlampard Posts: 4,020 TomTom Moderator
    Hi @tnalves

    I've assigned the single Iberia map on your device, please connect and download the map. See the steps here in the comment

    Cheers, lampard
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  • GeorgieRussellGeorgieRussell Posts: 2 [Apprentice Traveler]
    @lampard

    Took a couple of attempts as it initially failed halfway through writing the large map to the SD card, but in the end, it worked!!

    Many many thanks.
  • VikramKVikramK Posts: 7,797 TomTom Moderator
    Hi @dikkie123

    Welcome to the community!

    Smaller map of UK and ROI has been activated for your device.

    It should be available for download in MyDrive Connect.

    Regards
    Vikram
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  • VikramKVikramK Posts: 7,797 TomTom Moderator
    Hi cordtex

    A smaller map of UK and ROI has been added for your device.

    It should be available for download in MyDrive Connect.

    This should get installed on the internal memory of the device which will allow you to format the memory card on the device and install a larger map.

    Regards
    Vikram
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  • raptor812raptor812 Posts: 3 [Neophyte Traveler]
    Hi. I have same issue with maps and memory card. Can I, please, also get smaller map zone, where is included Latvia, that I can install it in internal memory.
  • cordtexcordtex Posts: 2 [Apprentice Traveler]
    Many thanks for your help Vikram. that's a great help.
  • VikramKVikramK Posts: 7,797 TomTom Moderator
    edited June 17
    Hi @raptor812

    I am sorry but I cannot assign maps of specific countries.

    We are trying to add the UK and ROI map because we want our users to have a working device in case if the installation fails on a memory card.

    Regards
    Vikram
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  • [Deleted User][Deleted User] Posts: 0 [Apprentice Traveler]
    Hi,
    my TomTom doesn't want to know to recognize the card :s :s :s !!!
  • moleratmolerat Posts: 33 [Prominent Wayfarer]
    If you head a post with "@VikramK " he will likely pick up on it and add a small map to your account so you can update your device.
  • YamFazManYamFazMan Posts: 14,805 Superusers
    edited June 17
    Hi
    @chemk75
    @ 'Username'... Automatically sends the named user an email link to your Post

    @VikramK or @lampard the Forum Moderators will probably pick your small Map request tomorrow Morning

    ATB YFM
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  • DougLapDougLap Posts: 2,815 Superuser
    Hi @chemk75

    Sorry to hear that you have not been able to get that card working again. Looks like you need a new one.

    Doug
  • [Deleted User][Deleted User] Posts: 0 [Apprentice Traveler]
    Hi,
    thank you all!!!
    Regards.
  • MisterThompsonMisterThompson Posts: 3 [Apprentice Traveler]
    Soooo glad I'm not the only one with this problem :-)

    Dear @VikramK could you please help me out as well? I have a Go 6000 and face the same issue as all the other fellow TomTom fans here; Update failed, Map to big for internal memory.

    Many Thanks!

    Cheers.
  • DougLapDougLap Posts: 2,815 Superuser
    HI @MisterThompson

    Assume you will be getting a Micro SD Class 10 memory card size 16gb or maximum 32gb in order to be able tho download the updated Europe map once you can get your GO6000 going again.

    Doug
  • MisterThompsonMisterThompson Posts: 3 [Apprentice Traveler]
    Hi @DougLap

    Your assumption is correct - I already have 16GB Class 10 SD Card which I used until the update failed. After that it was not possible to erase the half-uploaded map from the card via MyDrive Connect so I formatted it on the PC.

    I found it a little disappointing that you can get into this situation. Perhaps there should be a dummy map in Drive Connect to avoid these kind of problems.

    However - if one of the Tomtom masters here around can help me out like they did for the others I'm happy with it :)

    Cheers

    M.T.

  • DougLapDougLap Posts: 2,815 Superuser
    Hi @VikramK

    One for you.

    Doug
  • CarstenBACarstenBA Posts: 1 [Apprentice Seeker]
    Hi,
    I have a GO 400 and have now also the problem with not sufficient memmory.
    I use Europe with scandinavian buildings.

    @VikramK or @lampard can you also give me access to a smaller map please.
  • DougLapDougLap Posts: 2,815 Superuser
    Hi @CarstenBA

    If you fit a Micro SD Class 10 memory card, size 16gb or maximum 32gb, then you can update your current map.

    Doug
  • VikramKVikramK Posts: 7,797 TomTom Moderator
    Hi @CarstenBA

    A smaller map has been added for your device.

    It should be offered for download in MyDrive Connect.

    Regards
    Vikram
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    Did a reply resolve your query, please mark it as answer!
    Try the search; the information you are looking for could already be available.
  • VikramKVikramK Posts: 7,797 TomTom Moderator
    Hi @MisterThompson

    A smaller map of UK and ROI has been added for your device.

    It will be offered for download in MyDrive Connect.

    Regards
    Vikram
    Have a question? Ask!
    Did a reply resolve your query, please mark it as answer!
    Try the search; the information you are looking for could already be available.
  • nijsbertnijsbert Posts: 1 [New Traveler]
    Hi @VikramK or @lampard i have the same issuses as above, have lifetime Europe maps but cannot get past the no maps installed to activate memory card.

    No smaller map available for me to install on internal memory. could you please help me out?

    thanks!
  • DougLapDougLap Posts: 2,815 Superuser
    edited June 20
    Hi @nijsbert

    Hopefully @VikramK or @lampard will pick this up tomorrow.

    Doug
  • [Deleted User][Deleted User] Posts: 0 [Apprentice Traveler]
    Hi,
    I just checked my accounts, but I couldn't find any maps.
    Plaese help me :'( :'( .
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