Request for adding a smaller map due to a SDCard failure.

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Answers

  • Rudi1337Rudi1337 Posts: 1 [New Seeker]
    @VikramK Unfortunately I ran into the same issues as the people above with my Start 40.
    As I only have the European subscription, could you please also assign a smaller map to my account?

    Thanks for your help!
  • TyneBrandTyneBrand Posts: 2 [Apprentice Traveler]
    The device is now in working order. Thanks
  • NorteNorte Posts: 3 [Apprentice Traveler]
    I have the same problem, the smallest map available has 6575mb, the internal disk only 6450mb available and the SD is not recognized and it doesn't allow me to format it as i have no map.
  • alnoralnor Posts: 1 [New Seeker]
    exactly the same catch22 situation, which is really annoying.
    @VikramK would it be possible to get a smaller map activated to my account, so that I can get the navigation device up and running again?
  • Pulsar278Pulsar278 Posts: 31 [Outstanding Explorer]
    I have this problem too.

    Have lifetime Europe maps but cannot get past the no maps installed to activate memory card.

    No smaller map available for me to install on internal memory.
  • MattyC42MattyC42 Posts: 4 [Apprentice Traveler]
    Hi all and Moderators.
    I have a tomtom go 6000 with lifetime uk and Europe maps.

    The new version v10.30 is to big for the device.

    I have a 16gb memory card but have the same issues as many above.

    No maps now installed and I cant get the device to format the ad card.

    Could I be sent a small map to my account resolve this issue.

    Cheers
    Mat
  • YamFazManYamFazMan Posts: 14,779 Superusers
    Hi
    @Pulsar278
    @MattyC42

    The Forum Moderators @VikramK or @lampard will probably allocate a small map in the Morning

    ATB YFM
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  • MattyC42MattyC42 Posts: 4 [Apprentice Traveler]
    Many thanks.

    I really hope so.. Great device but very frustrating with this softeare / hardware bug.

  • MattyC42MattyC42 Posts: 4 [Apprentice Traveler]
    Thank you Vikram will check when I get in from work today.
    VikramK wrote: »
    @Norte @alnor @Pulsar278 @MattyC42

    A smaller map of UK and ROI has been activated for your devices.

    When connected to MyDrive Connect, it should be offered for download.

    Regards
    Vikram

    Thank you Vikram.
    Will check when I get in from work today
  • Pulsar278Pulsar278 Posts: 31 [Outstanding Explorer]
    VikramK wrote: »
    @Norte @alnor @Pulsar278 @MattyC42

    A smaller map of UK and ROI has been activated for your devices.

    When connected to MyDrive Connect, it should be offered for download.

    Regards
    Vikram

    Thanks. I too will check later after work.

    Phil
  • lampardlampard Posts: 4,016 TomTom Moderator
    Hi @GeorgieRussell

    I've assigned the single UK map on your device, please connect and download the map. Once you do this, Soft reset the device and when the map screen shows, insert the SD card and format the SD card on the device when prompt shows.

    Just connect the device to the computer after this and download the EU map on SD card when recognized.

    Cheers, lampard
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  • NorteNorte Posts: 3 [Apprentice Traveler]
    VikramK wrote: »
    @Norte
    A smaller map of UK and ROI has been activated for your devices.

    Thank you Vikram, it's solved now.
  • Pulsar278Pulsar278 Posts: 31 [Outstanding Explorer]
    Thanks for the map, I can install the map now.
    However I think I have bigger problems.

    Phil
  • MattyC42MattyC42 Posts: 4 [Apprentice Traveler]
    MattyC42 wrote: »
    Thank you Vikram will check when I get in from work today.
    VikramK wrote: »
    @Norte @alnor @Pulsar278 @MattyC42

    A smaller map of UK and ROI has been activated for your devices.

    When connected to MyDrive Connect, it should be offered for download.

    Regards
    Vikram

    Thank you Vikram.
    Will check when I get in from work today

    Many thanks
    All sorted now
  • dikkie123dikkie123 Posts: 1 [New Seeker]
    Hi @VikramK

    I have the same problem, my Go 500 says no map available and I cannot format a SD memory card. Could you please add a smaller map on My Drive Connect?

    Regards, DIk
  • tnalvestnalves Posts: 4 [Apprentice Traveler]
    Hi @lampard ,

    I found myself in the same situation after a failed map updated due to a SD Card failure.
    Even with various proven good 16GB cards i can't install any map.
    Can you be kind enough to also assign a small map to my account?

    Thank you!
    (sorry for the bad english)
  • [Deleted User][Deleted User] Posts: 0 [Apprentice Traveler]
    edited June 17
    Hi,
    I'm new in the forum and I write from Italy, unfortunately I have the same problem. I have a TomTom Go 500 (serial number QJxxxxGxxxxx), when I had try to install the new map on Micro SDHC memory card (Samsung 32 Gb Class 10)the old map was deleted and the TomTom doesn't work anymore. It writes me : there is no map on device, so I can't use my navigator anymore.Please ,could you give me the same map?
    Best regards Mirko Minicucci.

    Mod edit: Please do not post any personal information on a public forum!
  • DougLapDougLap Posts: 2,805 Superuser
    Hi @chemk75

    If you formatted your new 32gb memory card in the unit before yo tried to do the update then look at the following.

    https://discussions.tomtom.com/en/discussion/1034305/what-to-do-if-your-device-displays-no-maps-found/p1?new=1

    If you dd not format the memory card for maps then please advise here.

    Doug
  • [Deleted User][Deleted User] Posts: 0 [Apprentice Traveler]
    edited June 16
    HI, thank's for answer
    I formatted my new memory card but , after error without thinking, i had formatted again the sdhc on my pc in Fat 32, so now the TomTom doesn't recognize the card.
  • cordtexcordtex Posts: 2 [Apprentice Traveler]
    edited June 16
    I have a GO 510. It ran out of space for the latest maps on my 16GB memory card. I have Europe lifetime maps and all maps are too big for my device's memory.

    It did not tell me I would run out of space, it just ran out during downloading and corrupted the map. So now my device has no maps.

    When I log in to TomTom My Drive Connect, it says there is not enough space and does not recognise the memory card.

    I have reformatted the memory card (Kingston 16gb) in Windows 10. Still did not work.

    On the device, it just says no maps available, and the menu button is not available so I cannot access the card format options inside the device.

    So I am currently stuck. I cannot install any maps, the memory card is not recognised, I cannot access the Menu in the device. I can't do anything.
  • DougLapDougLap Posts: 2,805 Superuser
    Hi @chemk75

    If you formatted for Fat32 on your PC and did a Quick Format then try again doing a Full Format.

    Doug
  • [Deleted User][Deleted User] Posts: 0 [Apprentice Traveler]
    Hi,
    thank you, I'll try.
  • [Deleted User][Deleted User] Posts: 0 [Apprentice Traveler]
    Hi,
    I did a full format but ,unfortunately, the device doesn't recognize the card.
  • DougLapDougLap Posts: 2,805 Superuser
    Hi @chemk75

    Have a look at this then.

    https://www.sdcard.org/downloads/formatter/

    Doug
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