Updating my TomTom XL — TomTom Community

Updating my TomTom XL

I have a Tom Tom XL that has worked perfectly until recently. It asks me to update all the time. I found the time to do it and I cannot find the model to update it on Tom Tom home anymore


  • Paul0001Paul0001 Posts: 4 [Apprentice Traveler]
    I have a Tomtom Via 52. I tried to update the map recently and it would not connect to computer (no problem with previous updates) and Myconnect would not download updates until I updated Navcore which it wouldn't/couldn't do.
    I read somewhere that a specific usb cord was essential (I was using standard) so ordered one and this arrived.
    Still no go, so got onto Tomtom instant chat and was redirected to a technician who told me he could fix it if I gave him control of my comp through Anydesk. Within a short time I was told the fault was with my computer and he could fix it for Aud$150.00. I said no thanks because I could buy a new GPS for that and albeit oldish ,the computer worked fine for everything else.
    He ended by saying I would have the same problem with the new one so I downloaded Myconnect onto my laptop and tried connecting/updating with it, exactly the same problem.
    Anyone else had a similar experience ?
  • DougLapDougLap Posts: 8,847
    HI @Paul0001

    You would appear to have gone onto a scam website. Could you please submit details of the website here so Tomtom can look into it.

    Regrettably there have been one or two others who have had similar problems.

  • Paul0001Paul0001 Posts: 4 [Apprentice Traveler]
    The site was uk.support.tomtom and I initially used the instant chat in bottom right corner, Barbara I think. After a couple of initial questions it said it would redirect me to a technician. The technician then phoned me directly without me supplying my phone number so am assuming he had access to my details through Tomtom records.
  • Paul0001Paul0001 Posts: 4 [Apprentice Traveler]
    The number the technician called from is 01800934286.
  • Paul0001Paul0001 Posts: 4 [Apprentice Traveler]
    edited June 2019
    I could be wrong about the site, it might have been https://gpsnavigationmart.com/
    I am certain I did not give them my phone number while communicating in the chat box or any other time, which is interesting.
  • BGoo774207BGoo774207 Posts: 2 [Apprentice Seeker]
    The answer I received to download the Tom Tom home I had already done. I was told this XL version is no longer supported. What a waste. It still works fine except that I get the update message all the time and my clock stays at 12:00. So I have to trash perfectly good equipment.
  • DougLapDougLap Posts: 8,847
    Hi @Paul0001

    Suspect it is the site in your latter post which has been the subject of a few posts recently.

    Thank you for advising.

  • VikramKVikramK Posts: 12,701 Moderator
    Hi @Paul0001

    This website link you provided is not a genuine one.

    It has been reported on our community before and I have added this to the list.

    TomTom never charges expenses over the call or when taking a remove session of the computer for fixing issues.

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