My phone wont connect to the watch, someone help me

Giak_the_lumberjack

I have a Xiaomi Redmi Note 4 and a TomTom Spark 3. When i am trying to pair it the phone recognizes the clock, I get my PIN through the watch but never get a chance to enter it. The circle just spins on my phone forever. I watched other solutions on forums but nevere found one. I cannot have neither a MAC addres BT of the watch (i tried connecting it to the phone using the "Bluetooth connect" app).

tfarabaugh

You should reset the connection following these steps. You first need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again and remove the TomTom_MySports folder from the internal storage of the watch (plug it into a computer and you will see it as a hard drive and can delete it there). The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, factory reset the watch, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.

Giak_the_lumberjack

Thank you man! Thanks for your attention. Now I have changed my phone but I think that removing the folder will work