memory gone — TomTom Community

memory gone

Start 60 just completed latest update, and all memory has gone and new map is very dark. Will not accept any address to navigate, although current position on the map is correct. What do I do? Amazing that a discounted new model is offered as a loyalty offer.

Comments

  • YamFazManYamFazMan Posts: 17,070
    Superusers
    edited June 2019
    Hi
    @douglasennis

    What is the current map you have installed on the Start 60
    i.e... Local Map (UK&ROI). Europe, a Map Zone or another Map ???
    My Start 60 came with the local UK&ROI Map (NO Catch 22 Large Map problem)
    See... 8GB Memory & new large Maps Catch 22
    Here... https://discussions.tomtom.com/en/discussion/comment/1651693/#Comment_1651693
    ___________________________

    Dark/Dull Screen....
    The Previous NAV4 and Latest (NAV5 WiFi) devices are quite power hungry and can go into "Power saving mode" if not supplied with enough power
    The Start 60 with the 6" Resistive screen is particularly sensitive to the type of Power Adapter used....
    Many 3rd party Mismatched Charger Adaptors won't run and charge the device at the same time
    See... It's not simply a power thing.....
    https://discussions.tomtom.com/en/discussion/comment/1182024/#Comment_1182024

    When the device is In use they are designed to be always connected to a power supply
    The Tomtom supplied Power Adapter is rated at 5Volts 1.2Amps
    Even after you have recharged the device externally via a mains charger, when in use in the vehicle, they will still require being connected to a Tomtom supplied Power Adapter (Or a proven suitable 3rd party Power adapter)
    _____________________________

    (1)... Do NOT attach them to a dashboard USB port in your vehicle as they normally only supply 500mAmp (0.5Amp) and are for data transfer and not supplying power: See... Note (1) & (2)

    (2)... Using a NONE Tomtom 3rd party underpowered or a mismatched cigarette lighter charger can cause the device to go into Power Saving Mode: See... Note (1)

    (3)... On the Models with a built-in SIM, the reduction of power to the SIM can cause the dropping of the traffic info: Note (3)

    Note (1)... At an (Undisclosed) percentage of battery discharge, the device will try to save its power requirements by dimming the screen and eventually powers off the device... Devices with a built-in SIM Card may also lose Live Traffic services
    Note (2)... A dashboard USB port can also fool a NAV4 Device into entering 'Updating Mode' and display the Connected to your Computer splash screen
    Note (3)... I tried connecting my Tomtom GO 6200 to my Cars USB port, checked the connection status it reports 'Connected over USB' --> 'GPRS (SIM) Disconnected'
    ______________________________

    As a test...
    Try using the Tomtom supplied cable and Tomtom supplied Power Adapter

    The Charger Adaptor and USB Cable supplied by Tomtom WILL run and charge the device at the same time

    ATB YFM
Sign In or Register to comment.

Who's Online in this Category0