TOM TOM start 20 can't install Europe map

karl92 Registered Users Posts: 1
New Seeker
Can anyone be more helpful than the TomTom call center!

I have a TomTom start 20 with sd card so plenty of space. I have downloaded the Europe maps but they will not install on the device. once around 5% is reached the device shows the message 'something has gone wrong.. check computer for more information.'
And the computer says
'sorry some items weren't updated.'

Call center says its a firewall issue on the computer, although i have now tried 3 different computers in 3 different homes on 3 different Internets. with and without the fire walls turned on.

Can anyone help please we really need the issue sorted before Wednesday as we are touring Europe from Thursday on wards