Recent update has disabled most of the functionality of my device

johvel Registered Users Posts: 1
New Traveler
edited December 2021 in Devices using Wi-Fi®
i recently installed the latest software update in my GO 620 and now have the following faults
my address list has disappeared
the zoom button doesn't work
the screen has gone dim apart from the central spot
placenames no longer appear
the gps speed doesn't display

whats the problem and how do i fix it?


  • kieron
    kieron Posts: 538
    Hi there johvel -

    Please try a reboot/restart (not a factory reset) of your GO 620 as this may reconfigure and rectify your device.
  • Momsesen
    Momsesen Registered Users Posts: 2
    New Seeker
    After updating my tomtom doesn’t work at all - no matter what adress, I try to find, tomtom says there is no rute available
    I have tried to reinstall the app but it dos’nt work any way - see photos
    What can I do?
  • DougLap
    DougLap Posts: 9,817
    Hi @Momsesen

    Download the European Ferries maps as well.

  • Momsesen
    Momsesen Registered Users Posts: 2
    New Seeker
    Hi Doug
    Thanks … that was the trick … wasn’t obvious … any way not to me 😬