New TomTom Sports App 10.0.12 available for Android

lampard

HI All,

We have released the new version of Sports App 10.0.12 for Android users. This is a staged roll out for 25% of the users and the rest will follow soon.

What’s New in v 10.0.12:

• Bug fixes and improvements.
• Fix for the issue with the sync getting stuck at 100% and random crashes.

Thanks,
lampard

lampard

The new version of Sports App 10.0.12 (Android) is now available for all the users in Google Play Store to download.

Regards, lampard

neal_scotting

I've just reinstalled the app and it still doesn't work. Won't open at all. I can't sync my Runner watch.
Please help

tfarabaugh

neal_scotting wrote: »

I've just reinstalled the app and it still doesn't work. Won't open at all. I can't sync my Runner watch.
Please help

You should reset the connection following these steps. You first need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again and remove the TomTom_MySports folder from the internal storage of the watch (plug it into a computer and you will see it as a hard drive and can delete it there). The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, factory reset the watch, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.

Peter_R_12345

Hi, I went through all steps written above carefully. Unfortunately my problem is not solved: After closing and starting the app, the app crashes.
By the way: I do not have a 'factory reset' option on my watch.

Watch: Runner 2,
App: version 10.0.12
Phone Huawei P20 lite
Android: 9.1.0