Downloading map using Microsoft Surface

kloshoy

The connection between my Surface and via220 keeps dropping out. I appreciate the Help info advises not to use a USB port on a monitor or keyboard. But the only USB port on a Surface is on its monitor.
is there a solution?

YamFazMan

Hi
@kloshoy

Re "Download/installation interrupted".....
Are your USB ports set for power saving "USB Selective Suspend"

Win7 See... http://www.sevenforums.com/tutorials/147369-usb-selective-suspend-turn-off.html

Win10 See… https://www.tenforums.com/tutorials/73187-turn-off-usb-selective-suspend-windows-10-a.html
Click on link and scroll down to "Turn Off USB Selective Suspend"

Also turn off any Screen savers any other Power savers or USB port monitoring software installed
________________________________

Random Disconnects on Surface Pro 3 & 4
Do you have or have access to a 'Surface Dock', if so plug your device into a USB port on that. Others have found that to work

On the Win10 tablets, Microsoft has hidden the "USB Selective Suspend" menu... You will need to edit the Registry before the USB Selective Suspend menu will display (See Note... (4) below)

Laptop users also see Note (1) (2) & (3)
Note... (1) My Linx 10/10 Win10 Tablet is exactly the same... It also needed the Registry edited in order to activate the advanced setting in the Power Menu

Note...(2) Recently a User with a Dell XPS 9360 Laptop also exactly the same problem ... he also had to edit the Registry to activate the advanced setting in the Power Menu

Note... (3) Thanks User 333....
(Quote)... Just had a similar problem with new Dell XPS 13 7390 (running Windows 10) which only comes with USB-C port. Found that I was able to update my TomTom Via 225 (using a supplied USB-C to USB-3 cable/hub) only after changing this setting in Windows 10:
Settings - Device - USB - Un-tick this box: 'Stop devices when my screen is off to help save battery'
If you're having problems with connected devices, clear the check-box (End Quote)

Note... (4) Editing the Registry... https://discussions.tomtom.com/en/discussion/comment/1234855/#Comment_1234855

ATB YFM

YamFazMan

Hi
@kloshoy

Re "Download/installation interrupted".....
Are your USB ports set for power saving "USB Selective Suspend"

Win7 See... http://www.sevenforums.com/tutorials/147369-usb-selective-suspend-turn-off.html

Win10 See… https://www.tenforums.com/tutorials/73187-turn-off-usb-selective-suspend-windows-10-a.html
Click on link and scroll down to "Turn Off USB Selective Suspend"

Also turn off any Screen savers any other Power savers or USB port monitoring software installed
________________________________

Random Disconnects on Surface Pro 3 & 4
Do you have or have access to a 'Surface Dock', if so plug your device into a USB port on that. Others have found that to work

On the Win10 tablets, Microsoft has hidden the "USB Selective Suspend" menu... You will need to edit the Registry before the USB Selective Suspend menu will display (See Note... (4) below)

Laptop users also see Note (1) (2) & (3)
Note... (1) My Linx 10/10 Win10 Tablet is exactly the same... It also needed the Registry edited in order to activate the advanced setting in the Power Menu

Note...(2) Recently a User with a Dell XPS 9360 Laptop also exactly the same problem ... he also had to edit the Registry to activate the advanced setting in the Power Menu

Note... (3) Thanks User 333....
(Quote)... Just had a similar problem with new Dell XPS 13 7390 (running Windows 10) which only comes with USB-C port. Found that I was able to update my TomTom Via 225 (using a supplied USB-C to USB-3 cable/hub) only after changing this setting in Windows 10:
Settings - Device - USB - Un-tick this box: 'Stop devices when my screen is off to help save battery'
If you're having problems with connected devices, clear the check-box (End Quote)

Note... (4) Editing the Registry... https://discussions.tomtom.com/en/discussion/comment/1234855/#Comment_1234855

ATB YFM

kloshoy

Thanks @YamFazMan! I followed the steps in the links you provided. I had to edit the registry. I then uninstalled and reinstalled TomTom MyDrive Connect. Once I connected my via220 I was able to install the new maps. Your tips are much appreciated!

YamFazMan

Hi
@kloshoy

You're welcome, glad you're sorted

ATB YFM