Why can’t tom-tom find my address? — TomTom Community

Why can’t tom-tom find my address?

aztrixaztrix Posts: 1 [Apprentice Seeker]
Why can’t the app find my address:
252 Paluma Road, Woodwark, Qld 4802?

20°16'27.2"S 148°39'57.4"E


  • bigbig Posts: 1,603 Superuser
    It shows up at mydrive.tomtom.com as 252 Paluma Road, Whitsunday, Central Coast Queensland, Queensland, 4802, AUS. So TomTom does know about it. Maybe it hasn't made it on to the satnav's map yet but perhaps typing it as above will work?

    If not, you could always enter it as lat/long, save it, and navigate to it that way.
  • Hwalker2Hwalker2 Posts: 11 [Apprentice Traveler]
    The app just does not work properly. Type in a town name on my TomTom Start and it takes you straight there. On the Go app, it needs at least a street and a town. It's totally iilogical. I paid for the full app but it's unuseable in many cases. Needs sorting. It's ok if you know the full address, but most times I just have a town or village name. No good putting in centre as a poi in many instances. It worked better on my PDI in 2002.
  • YamFazManYamFazMan Posts: 15,862 Superusers
    edited November 2019

    I have installed the Australian > Queensland Map onto my iPhone running the Tomtom App
    I Tapped Search
    Entered 252 Paluma Road

    The device offers 10/252 252 Paluma Road


    Tap the offered 10/252 Paluma Road
    The device offers various options
    I Tapped... Show on Map
    Map view Tomtom iPhone App....

    Google Maps 252 Paluma Road....

    Tomtom MyDrive Web Route planner 252 Paluma Road....

    The location 252 Paluma Road looks pretty consistent across the various Maps....

  • YamFazManYamFazMan Posts: 15,862 Superusers

    On the Search screen if you Tap the Whole Map Icon....

    You are offerd different search options....
  • Hwalker2Hwalker2 Posts: 11 [Apprentice Traveler]
    edited December 2019
    The map is wrong. They list my address in a wrong village. When I report it I get a condescending reply which does not improve my attitude.
    Been using all versions of TomTom since it was a bit of software on my PDA. Used to speak to the program writer in Holland and get him to make changes so it would run on my Hewlett Packard PDA. Sadly, both the product and the company seem to have gone downhill.
  • YamFazManYamFazMan Posts: 15,862 Superusers

    Are you using an actual Address or Just a Postcode....

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