MyDrive Connect - Outage

How to transfer one device to a different account

joeri10
joeri10 Registered Users Posts: 1
New Seeker
in Devices using MyDrive Connect
Hello,

I have two devices registered under the same email.
I would like to transfer ONLY ONE of them (GO 6000) to a different account.

How can this be done?

Regards,

Joeri
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Answers

  • DougLap
    DougLap Posts: 9,831
    Superuser
    Hi @joeri10

    After you have created the new account then you do a factory reset on the GO6000 and when you set it up again enter the new account details.

    You will lose all your Data ie MyPlaces and any POI and Route files you have loaded on it at the moment.

    @yamfazman hopefully will be able to tell you here how to restore the data to your unit when it is linked to the new account. So wait to see what he has to say.

    A factory reset is

    Tap Menu
    Tap Settings
    Tap System
    Tap Reset Device

    Doug
  • YamFazMan
    YamFazMan Posts: 20,794
    Superuser
    edited June 2019
    Hi
    @joeri10

    Is the reason you want to have the devices on separate accounts, because, if both devices in use at the same time, and the 1st user plans a route on one device and the other user is already driving with different Route
    The route on the 2nd device will be cleared and replace by the route from the 1st device ???
    If 'Yes' See... https://discussions.tomtom.com/en/discussion/comment/1625164/#Comment_1625164

    ATB YFM

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