Tom tom won't connect to PC

Madge12
Madge12 Registered Users Posts: 9
Master Traveler
Down loaded the original GPS updates in April and everything seemed OK. (used for one journey). Tried using again in May and device could not get a valid GPS signal. Just returned from holiday and tried updating again but TOM tom won't connect to My Drive Connect. Reinstalled MDC but still won't connect.!! Help

Answers

  • VikramK
    VikramK Administrators Posts: 14,323
    Moderator
    edited June 2019
    Hi @Madge12

    Welcome to the community!

    Could you try the troubleshooting steps as suggested in the video below:



    Regards
    Vikram
  • Madge12
    Madge12 Registered Users Posts: 9
    Master Traveler
    Had tried all the suggested solutions including reinstalling drivers, none of which worked. Finally after uninstalling and reinstalling MDC on my laptop four or five times I was able to connect and update. Not sure if this was a coincidence or not!! Anyway, used the Tom Tom for a journey today and was getting a GPS signal and working OK. Paul.
  • Madge12
    Madge12 Registered Users Posts: 9
    Master Traveler
    Same old problem back again!!!! Updated as per previous comments and worked perfectly on a couple of journeys. Just set off on a two week holiday....... turned the Tom Tom and just sat waiting for a valid GPS signal. What the hell is going on??
  • DougLap
    DougLap Posts: 10,052
    Superuser
    Hi @Madge12

    Fully charge the unit then take it outside well away from Buildings and Trees etc with a clear view of the sky all around. Now turn the unit on and when working hold the On/Off button down for about 20 seconds until you hear the drumroll sound then let the button go.

    When the unit has restarted create a route and then leave the unit still in the open for up to 30 minutes plus to see if it connects to the sats. Once it connects it should connect quicker next time.

    Hope that works.