Updates TomTom Go6200 Wifi

HGSchelling
HGSchelling Registered Users Posts: 4
New Seeker
edited December 2021 in Devices using Wi-Fi®
First: I am a Dutchman and my English is not very good and so I have my Dutch translated via Google Translate.
I wanted to update my TomTom Go6200wifi yesterday and during that update process the TomTom reported that it has no map in the system and when tapping a map it refuses to download that map. I bought that TomTom a few years ago with a 'lifetime update guarantee' and now doubt whether I might be doing something completely wrong, but I will not get any further. How should I act to get my TomTom in order again?
Is there a Dutch-speaking support body?
I would love to hear from you.

Mod edit: Please do not post any personal information on a public forum!

Best Answers

  • HGSchelling
    HGSchelling Registered Users Posts: 4
    New Seeker
    Answer ✓

    Thank you for your Dutch translation! I do the same with the following.
    In the meantime I have moved a little further. I don't know how I did it, but I got my TomTom Go6200wifi working again and then reset it to Factory settings. The following question now arises: Is it true that my TomTom only contains the map of the Benelux ?, and if so, can I, for example, download the map of Europe, while also including the countries of the Benelux ?, and what is the advantage or disadvantage of, for example, navigating from my home in the Netherlands to a place in Spain?
  • DougLap
    DougLap Posts: 9,822
    Superuser
    Answer ✓
    Hi @HGSchelling

    You will have to

    Tap Menu
    Tap Settings
    Tap Map
    Here you will see the map that is currently selected. If it says Benelux then you can only create routes within the Benelux

    If you Select Change the Map you can now select which map you want to work with.

    If you use the European Map you will be able to do exactly what you want anywhere in Europe and it should give you the same routes or certainly very similar routes within the Benelux as you would get if you were using the Benelux map.

    Doug

Answers

  • YamFazMan
    YamFazMan Posts: 20,785
    Superuser
    Hi
    @HGSchelling

    The NAV5 (Wi-Fi) devices like you’re Go 6200 normally update using Wi-Fi...

    TomTom Video... Updating your navigation device using Wi-Fi®



    If you have successfully connected your device to your Wi-Fi....
    To check your Connection Speed, Signal Strength & Quality
    On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on the Your Wi-fi name (The one Showing as connected)
    A new Menu Page opens

    7g8gwfpx1swt.jpg
    On the left-hand side of the screen is your Wi-Fi Connection Status

    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
    All the update actions are executed on the device...

    ___________________________

    If Wi-Fi is not available or is slow/unstable/unreliable.....
    See Option... (2) Connect over USB
    ___________________________

    Option... (1) Connected Wi-Fi
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    I always update my devices one Update at a time
    The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

    Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices

    Option... (2) Connected USB
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
    Get it here.....
    www.tomtom.com/getstarted
    Run MyDrive Connect.....
    Note... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
    Connect your Device to a USB Port on your PC
    Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
    __________________________

    Note... MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
    If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar


    27bxc59f2s23.png
    ATB YFM
  • DougLap
    DougLap Posts: 9,822
    Superuser
    Hi @HGSchelling

    Here is the Dutch customer support details if you need them.

    Nederland (Holland)
    020 850 1022
    Maandag t/m vrijdag : 09:00 tot 17:30

    Doug
  • HGSchelling
    HGSchelling Registered Users Posts: 4
    New Seeker
    Answer ✓

    Thank you for your Dutch translation! I do the same with the following.
    In the meantime I have moved a little further. I don't know how I did it, but I got my TomTom Go6200wifi working again and then reset it to Factory settings. The following question now arises: Is it true that my TomTom only contains the map of the Benelux ?, and if so, can I, for example, download the map of Europe, while also including the countries of the Benelux ?, and what is the advantage or disadvantage of, for example, navigating from my home in the Netherlands to a place in Spain?
  • DougLap
    DougLap Posts: 9,822
    Superuser
    Hi @HGSchelling

    With the GO6200 you should be able to

    Tap Menu
    Tap Settings
    Tap Maps
    Tap Add a Map and then you should get a list of all the maps you can download. If you don't get a comprehensive list including say Venezuela then contact Customer support to have your account sorted out.

    In that list you should be able to download the Full European map which is very big ie circa 9.3gb which along with your Benelux map should fit on you Internal memory. Should you want to also add the USA for example as well as Europe then you would need to add a Micro SD Class 10 memory card 16gb or Max 32 gb in the extra memory slot which is next to the Serial number on the bottom.

    The advantage of the full Europe is that you can create and run a route to anywhere in Europe. If you were to only have the Benelux map and the Spain map then whilst it will find your destination it has not got the mapping to cross France.

    One thing I would suggest is if you download the European Map make sure you have another map on the unit on its internal memory. Venezuela is ideal as it is only 29mb. Having it there will ensure that if you should have a problem during an update of the European map you have a valid map on the device to enable the GO6200 to start and so then you can sort out the problem. If you had no other map it is a little more difficult to sort the probe out as you cannot start the unit.

    Hope that helps

    Doug
  • HGSchelling
    HGSchelling Registered Users Posts: 4
    New Seeker
    Thanks again for your answer. I try to answer directly in English. Hopely you understand my bad translation. I have downloaded now the Europemap above the standard Beneluxmap.
    When I want to make a trip from Amsterdam to Terneuzen in the Netherlands; do I make this with the Beneluxmap, or is that also possible with the Europemap, and give this the same result?
  • DougLap
    DougLap Posts: 9,822
    Superuser
    Answer ✓
    Hi @HGSchelling

    You will have to

    Tap Menu
    Tap Settings
    Tap Map
    Here you will see the map that is currently selected. If it says Benelux then you can only create routes within the Benelux

    If you Select Change the Map you can now select which map you want to work with.

    If you use the European Map you will be able to do exactly what you want anywhere in Europe and it should give you the same routes or certainly very similar routes within the Benelux as you would get if you were using the Benelux map.

    Doug
  • HGSchelling
    HGSchelling Registered Users Posts: 4
    New Seeker
    Thank you for your answers. It is fully clear.
    Greetings.
    H.G. Schelling