My device has not been used for a while so when booted started back at the choosing a language stage . Then it tells me I have no voices. An update of around 350MB was downloaded, so now I am told I am 'up to date' but have voices under My Content. When I tried to email Support the site warns me about the satellite rollover issue and I can't progress from there as My Drive Connect continues to tell me the device is up to date and there is nothing to download or update. I have reset the device only to have the whole process repeat and I still have no voices loaded. Help please.