Lost all voices after update — TomTom Community

GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)

Lost all voices after update

JerafterJerafter Posts: 3 [Apprentice Traveler]
in GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)
After most recent update for my tomtom via1530/1535 I lost all pre-installed voices. The MyDrive Connect indicated it would save all files in my account, but they are nowhere to be found. I can't get any from the website to load on my gps. Any help would be appreciated.

Comments

  • VikramKVikramK Posts: 9,871 Moderator
    Hi @Jerafter

    Are you looking for a computer voice?

    Regards
    Vikram
  • JerafterJerafter Posts: 3 [Apprentice Traveler]
    anything at this point
  • VikramKVikramK Posts: 9,871 Moderator
    I have added the US computer voice, Samantha.

    When you connect the device to MyDrive Connect it should be offered for download.

    Regards
    Vikram
  • ChristostamfordChristostamford Posts: 1 [New Seeker]
    Still struggling with NO Voices as this service is vital for me. Tried all suggestions to date. All looks fine when set at start of journey but immediately it is clear instruction is gone and all other voices I have attempted to use.
  • DougLapDougLap Posts: 5,511
    Superuser
    HI @Christostamford

    Have you tried a Factory Reset.

    Settings/System/ Reset Device

    Doug
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