Not downloading updates

jimcor

When I connect and click on Update, it shows ''Downloading Items" & "Getting Ready" but nothing happens. Anyone know what I'm doing wrong?

DougLap

Hi @jimcor

What Tomtom unit have you got.

Doug

jimcor

it's a 4eq50, I think.

DougLap

Hi @jimcor

What are the fist two characters of the serial number?

Doug

jimcor

BP?

DougLap

Hi @jimcor

Your device is a TomTom Start 25 with 8GB memory and it updates through MyDrive Connect.
Your device is fully supported through phone and email.

Have you downloaded the MyDrive Connect software, not Tomtom Home. and logged into your account.

Doug

jimcor

Thanks Doug. I did and have and, funny enough, after turning everything on and off multiple times, it has begun to download the updates! Technology never fails to surprise me. Thanks again.

DougLap

Hi @jimcor

Glad you seem to be getting sorted. Can I suggest that in future you do all the updates one item at a time and when finished you do a Soft Reset.

Doug

jkahanamoku

TomTom Go Live 1005, your server is doing the same with this... "preparing to download" and preparing so long it completely times out. Been trying for 3 days now. Tried switching off and on of everything. Checked it's logged in and your server sees the device, but won't commence download. What's going on at your end? Never, ever had this issue before.