Not downloading updates — TomTom Community

Not downloading updates

jimcorjimcor Posts: 4 [Apprentice Traveler]
edited June 11 in MyDrive Connect
When I connect and click on Update, it shows ''Downloading Items" & "Getting Ready" but nothing happens. Anyone know what I'm doing wrong?

Comments

  • DougLapDougLap Posts: 3,211 Superuser
    Hi @jimcor

    What Tomtom unit have you got.

    Doug
  • jimcorjimcor Posts: 4 [Apprentice Traveler]
    it's a 4eq50, I think.
  • DougLapDougLap Posts: 3,211 Superuser
    Hi @jimcor

    What are the fist two characters of the serial number?

    Doug
  • jimcorjimcor Posts: 4 [Apprentice Traveler]
    BP?
  • DougLapDougLap Posts: 3,211 Superuser
    edited June 9
    Hi @jimcor

    Your device is a TomTom Start 25 with 8GB memory and it updates through MyDrive Connect.
    Your device is fully supported through phone and email.

    Have you downloaded the MyDrive Connect software, not Tomtom Home. and logged into your account.

    Doug
  • jimcorjimcor Posts: 4 [Apprentice Traveler]
    Thanks Doug. I did and have and, funny enough, after turning everything on and off multiple times, it has begun to download the updates! Technology never fails to surprise me. Thanks again.
  • DougLapDougLap Posts: 3,211 Superuser
    Hi @jimcor

    Glad you seem to be getting sorted. Can I suggest that in future you do all the updates one item at a time and when finished you do a Soft Reset.

    Doug
  • jkahanamokujkahanamoku Posts: 5 [Master Traveler]
    TomTom Go Live 1005, your server is doing the same with this... "preparing to download" and preparing so long it completely times out. Been trying for 3 days now. Tried switching off and on of everything. Checked it's logged in and your server sees the device, but won't commence download. What's going on at your end? Never, ever had this issue before.
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