TomTom HOME error while updating the map

TMBackstrom

Good morning,
I received this email this morning from TomTom concerning my TomTom XXL 540TM:


Went into TomTom HOME and get this error:


Why is TomTom sending out emails announcing map updates if there are none?

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TMBackstrom wrote: »

Why is TomTom sending out emails announcing map updates if there are none?

There ARE updates available for most models. That error doesn't mean updates aren't there but rather that something else went wrong. Not much consolation, I agree.

If you are still receiving this error tomorrow probably the best thing to do is to contact support to get it sorted.

PeterNav

I have exactly the same error.

sewerinspector

I have the same error on my XXL. Are they stopping future map updates on these devices??

sewerinspector

TMBackstrom wrote: »

Good morning,
I received this email this morning from TomTom concerning my TomTom XXL 540TM:


Went into TomTom HOME and get this error:


Why is TomTom sending out emails announcing map updates if there are none?

I am having the same exact issue on my XXL. What is the solution to this? Thanks

TMBackstrom

I think TomTom has expired the "Lifetime Map Updates" on the XLs and XXLs. I've moved on to Android Auto and Waze as my personal GPS device in my Jeep. Maps and traffic data is live over my phone. So much better! My TomTom was a great device when it was supported, but it's off to the electronic recycling now.

Karl_Z

Hey @TMBackstrom , @sewerinspector , @PeterNav ... Want to try your XL/XXL devices again? Last night my XL update was still failing, but this morning it worked, so I think they fixed something on the server side. ^_^

sewerinspector

Karl_Z wrote: »

Hey @TMBackstrom , @sewerinspector , @PeterNav ... Want to try your XL/XXL devices again? Last night my XL update was still failing, but this morning it worked, so I think they fixed something on the server side. ^_^

Yes indeed, mine worked tonight!