MyDrive on the phone says the Traffic expiry date is unavailable, how do I fix that?

Tangerine
Tangerine Registered Users Posts: 3
Apprentice Traveler
edited June 2019 in TomTom Services
My Rider 550 says it is unable to connect to Traffic by bluetooth. The product, which is new, comes with life time traffic. MyDrive did once say the expiry date was June 2025, but then reverted to date unavailable.
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  • big
    big Posts: 1,712
    Superuser
    edited June 2019
    "Date unavailable" usually means TomTom's servers cannot be contacted. The servers might be down, you might be out of mobile phone range, or you might just need to restart your Rider and/or phone. That would be the first thing I would try, anyhow.
  • DougLap
    DougLap Posts: 9,871
    Superuser
    HI @Tangerine

    Have you checked in Settings/Bluetooth and selected the paired phone do you have setting Data for traffic and is it selected.

    Doug
  • Tangerine
    Tangerine Registered Users Posts: 3
    Apprentice Traveler
    I tried everything I could think of, including your suggestions, several times. Then, for no obvious reason, it worked (sort of). The phone now says "TomTom traffic Valid until 26/05/2025"
    But the Rider 550 is still not working. In the Bluetooth submenu it says "Data for Trafic & other services Unable to connect" and it also says "Smartphone messages Connected". And indeed SMS and WhatsApp messages do transfer from the phone to the Rider.
  • Tangerine
    Tangerine Registered Users Posts: 3
    Apprentice Traveler
    Thanks Douglap - Success!

    Brilliant, I would NEVER have thought of trying that. Your answer led me down the garden path literally.
  • DougLap
    DougLap Posts: 9,871
    Superuser
    Hi @Tangerine

    Brilliant I don't mean your sorted I mean your post. =)=)=)

    Doug

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