No turn by turn audio support in Italy

BobfromLA
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The GO 620 supplies turn by turn navigation in the US, but in Italy we only get a drive time estimate and then silence. We tried various voices (computer and recorded), plus Italian and still nothing.
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Not sure this helps, my memory is that we tried the standard English computer voice as well as Italian voices. Looking at the Tomtom now, I note that none of the Italian voices appear to be computer generated. I'll try again the next time we head to Europe.0