MyDrive Connect - Outage

TomTom Touch with iPhone

frank2004
frank2004 Registered Users Posts: 1
New Seeker
edited January 24 in TomTom Sports
Hello I have a tomtom touch watch band I can't connect to my iPhone 5S I did everything through manual I can't get it done
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  • Hafizuddin
    Hafizuddin Registered Users Posts: 1
    New Seeker
    Same Device same problem with me also have iPhone 7 and tried connecting in Laptop with app but not connecting I haven't used since 6 month
  • tfarabaugh
    tfarabaugh Posts: 16,936
    Superuser
    frank2004 wrote: »
    Hello I have a tomtom touch watch band I can't connect to my iPhone 5S I did everything through manual I can't get it done

    You should reset the connection following these steps. You first need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again and remove the TomTom_MySports folder from the internal storage of the watch (plug it into a computer and you will see it as a hard drive and can delete it there). The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, factory reset the watch, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.

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