GO LIVE 1535 - i cant get it to connect to the servers to update. no luck with DHCP Lease reset...

Jaguar7777

GO LIVE 1535 - i cant get it to connect to the servers to update. no luck with DHCP Lease reset...

any ideas?

DougLap

HI @Jaguar7777

Tomtom are still honouring Lifetime map updates on their units so maybe worth contacting Customer support.

When you ring don't answer with model details wait until you are connected to an agent.

Doug

TopDown

Same issue here with 1005 Go - Live.

Won't connect since a TomTom MyDrive site update. There is an advised way to remedy it that doesn't work and trying to contact TomTom support via email I get the message 'Not possibel (or available?) at this time'!!!!

Extremely frustrating!

dhn

Try a drum reset on the unit by holding the power button about 20 seconds till you hear the drum sounds. Then see if device connects to MyDriveConnect properly. If not, support perhaps:

United Kingdom
02079 490 132
Monday - Friday: 9:00 a.m. to 5:30 p.m.

Jaguar7777

Tried that but no luck.
Well considering i got lifetime maps and the devise still works, its pretty annoying. Wont be buying that again tomtom if it doesnt start.

DougLap

HI @Jaguar7777

Tomtom are still honouring Lifetime map updates on their units so maybe worth contacting Customer support.

When you ring don't answer with model details wait until you are connected to an agent.

Doug