impossible to update, can throw away a good working system because of the week number rollover?!

johannnn
johannnn Registered Users Posts: 2
New Seeker
been trying to update my TomTom Via for two day now, servers seem to be busy every time..I checked the empty cache box, on my download folder. still no updates. I know it is not the newest equipment but this result is very dissatisfying, to say the least.

Answers

  • dhn
    dhn Posts: 33,382
    Superuser
    Try support. Don't mention a model when prompted in order for a live agent to respond:

    Nederland (Holland)
    020 850 1022
    Maandag t/m vrijdag : 09:00 tot 17:30
  • johannnn
    johannnn Registered Users Posts: 2
    New Seeker
    Thanks dhn. when i was trying to call the number you gave, i just did a final try on updating, first one today and it worked. Maybe it was because my pc restarted during the night. The updates are all installed, all looks good
  • DougLap
    DougLap Posts: 9,831
    Superuser
    Hi @johannnn

    There has been an issue with the Servers showing as busy and there have been several suggestions that seemed to resolve the problem in most instances.

    Today Tomtom did some changes on their servers and believe that they have resolved the issue from their end. You have probably tried again just after they effected the changes.

    Glad you are up and away.

    Doug