Unable to select Country after starting up Rider 400 — TomTom Community

Unable to select Country after starting up Rider 400

MudturtleMudturtle Posts: 1 [New Seeker]
Turn on SatNav and it requests a Language, select language and select 'Next'
Choose Country displayed but with no options and the 'Next' button greyed out.
Cant progress.

Have tried holding down start button but doesnt reset.

Help!!!

Answers

  • VikramKVikramK Posts: 9,886 Moderator
    Hi @Mudturtle

    Welcome to the community!

    Since the soft reset has already been tried my advice would be to do a recovery mode. See video below:



    Regards
    Vikram
  • HuboDeauvilleHuboDeauville Posts: 1 [New Traveler]
    I had exactly the same - didn't find an answer anywhere. However, I fixed it by downloading the maps via MyDrive Connect. Apparently, the hard reset had removed all the maps. Be patient: download took almost 2 hours. After that, options for a country that matched the language I selected appeared. And all was fine.
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