How do i fix Updates stuck at Checking 100%

TheJza
TheJza Registered Users Posts: 6
Apprentice Traveler
I'm trying to update my device (Tom Tom Rider 450) to the new NAV4 version v18.203.0026.311

It says this has to be updated first before new Maps.

It says "Downloading"... gets to 100% then says "Checking" which it gets to 100% and then just stops doing anything.

Ive unistalled MyDrive Connect and done the "bell noise" reset on the TomTom (Held the power button down untit it re-sets) but neither work.

Any ideas please?

James

Answers

  • VikramK
    VikramK Administrators Posts: 13,781
    Moderator
    Hi @TheJza

    One reason could be that the updates are running in the back ground.

    For how long did you see the 'Checking' message.

    Usually we recommend all our customers to keep the device connected.

    Regards
    Vikram
  • TheJza
    TheJza Registered Users Posts: 6
    Apprentice Traveler
    About 40 minutes... @VikramK