i went on web to buy maps ,before that i wanted to check if my car nav will connect ..and again doesnt exist ..doesnt connect ...pc and system doesnt read my car nav. after once was connected should works stright away ..but not tomtom ..tomtom is making everything to make a sure that customers will never back for there products and service , before i had germin i should never change ..at least was connectable ... no even option to contact customer service in stright easy way .... i defo wont recommend tom tom to any one
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Answers
Superuser
May be more fruitful if you advised what Tomtom unit you have , what you have tried to do re connecting to your TT unit to your PC , what Software you have downloaded on your PC.etc etc.
With more information we could possibly resolve any difficulties you have. Your post does nothing to assist us in resolving anything.
Doug
Superuser
So still no advice on the Tomtom Model. As you still have the same system have you made sure your Tomtom Software on the PC is up to date.
Maybe this Video will help.
https://discussions.tomtom.com/en/discussion/1034275/device-not-connecting-to-your-computer-mydrive-connect
Doug
Superuser
So to reiterate...
Superuser
Why are you buying a map as don't you have lifetime updates for the map that comes with the unit.
If you are buying a map because you are going to an area not covered by the map then have you checked to see if the map will also fit in the 16GB internal memory or do you need to install a Micro SD Class 10 card in the extra memory slot to take the map. For example you cannot get the USA map and the European map on the internal memory together.
Here is a video re difficulties connecting to the MyDrive Software on your PC. Does that help resolve your difficulties. It did for someone else this morning within 10 minutes of watching it.
https://discussions.tomtom.com/en/discussion/1034275/device-not-connecting-to-your-computer-mydrive-connect
If you want to reinstall MyDrive here is where to get software.
https://uk.support.tomtom.com/app/getstarted/p/4260
Doug
Superuser
Be aware that if you think that you can buy the Eastern European map to cover the areas you want then remember that the no satnav will calculate a route that needs both maps to work. to create a route. You need the full European map to be able to do that.
The full European map is nearly 9GB so how much free memory have you got on your Internal memory to accept more maps.?
Doug
Superuser
The Start 52 requires you to download MyDrive Connect Software. The Tomtom Home software is for the older models and will not link to your Start 52..
See my link for software on my previous post.
Doug
Superusers
@Agula
"Insurance" That's Nonsense???
I hope you haven't logged onto or phoned one of the Scam/Fake Tomtom sites that have been appearing over the last couple of weeks
ATB YFM
Superuser
I have a horrible feeling @yamfazman could be right.
What country are you in and what number have you been ringing.
Doug