Hi, i have just purchased a brand new TomTom Start 52 . I am trying to register the device on MDC but it wont find it and i have tried reinstalling several times and have done a reset of the device too....is my machine faulty and do i need to return it? or is there something else i need to try....thanks (pc is windows 7...previous my home worked fine )
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Answers
Welcome to the community!
Could you please try the troubleshooting steps as shown in the video below:
Regards
Vikram
Superusers
@TheGuyver
Firstly try Logging OUT of MyDrive Connect (Screen Top Right)
Clear your browsers cache (Optional, but I find it really does help)
Log back in again with your Credentials... Simple but it has worked for many users
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If you're using a Windows PC... Delete MyDrive Connect using the free version of Revo Uninstaller
If you're using a Mac... Surely there must be a Deep Clean Un-installer Program available for a Mac ???
Download & install the free version of Revo Uninstaller
Here...https://www.revouninstaller.com/revo_uninstaller_free_download.html
Revo first uninstalls the Program... Then scans and removes all of the left over files a normal uninstall leaves behind
(1)... Uninstall MyDrive Connect Using the Revo Uninstaller
(2)... Clear your browsers cache (Optional, but I find it really does help)
(3)... Restart your PC (Not Turn Off & Turn On again)
Reinstall MyDrive Connnect (Without your device connected)
Connect & Turn on your device... Login to MyDrive Connect
ATB YFM