Why is my TomTom Rider not waterproof after 3 yrs? — TomTom Community

Why is my TomTom Rider not waterproof after 3 yrs?

jilly1965jilly1965 Posts: 8 [Apprentice Seeker]
edited August 2019 in RIDER
My Tomtom Rider sat nav was bought in 2016. It used to work fine in the rain. Now after riding in the rain I have these issues. Heavy raindrops change the screen. Water is obviously getting in through the rear speaker areas and the whole device just gets damp and ceases to function. At present it is still drying out after being caught in a storm in Brazil.....that was 6 days ago and my device is still not working correctly. A motorcycle sat nav should be totally waterproof like the clock on your dash. I have other complaints re Tom tom but of a different nature. So far the lifespan of my TT for being waterproof is 2 yrs......so what happens next TT......are you going to offer to fix it, replace seals???... and how much does that cost??? I'm not in a position to send it to you for repair at the present as I'm in Brazil.

Comments

  • RideruserRideruser Posts: 2 [Apprentice Seeker]
    Have the same trouble with the same model bought in 2015. It experienced several rains with moisture behind the screen. It resolved in few days and worked afterwards (with much of effort). However, the last spring after a rain the left half of the screen remained non-responding. Since then it is nor usable.
    Last week I read at one of the internet forums that waterproof was an issue with that model and that TomTom recognized it as a company failure and offered a replacement. Hope for an answer from TomTom how to resolve the issue.
  • ChrisHallChrisHall Posts: 256 [Exalted Navigator]
    This was my experience in the UK
    https://discussions.tomtom.com/en/discussion/1113679/great-customer-service-from-tomtom#latest

    Perhaps you can get the same if you call TomTom.
  • RideruserRideruser Posts: 2 [Apprentice Seeker]
    Thanks for your response and support Chris.
  • St0n3St0n3 Posts: 4 [Apprentice Seeker]
    Rideruser wrote: »
    Have the same trouble with the same model bought in 2015. It experienced several rains with moisture behind the screen. It resolved in few days and worked afterwards (with much of effort). However, the last spring after a rain the left half of the screen remained non-responding. Since then it is nor usable.
    Last week I read at one of the internet forums that waterproof was an issue with that model and that TomTom recognized it as a company failure and offered a replacement. Hope for an answer from TomTom how to resolve the issue.

    Same here. Tom Tom Rider 400. After riding with rain, two days later half of the screen is not responding. Left side, nothing. Right side works fine.

    Did you got any answer from tomtom??
  • YamFazManYamFazMan Posts: 17,784
    Superusers
    edited August 2019
    Hi
    @St0n3
    Quote from an earlier post in this thread....
    ChrisHall wrote: »
    I've been quick to criticize TomTom in the past, but I need to report some great customer service from TomTom.
    My 4+ year old Rider 400 developed serious water ingress on a ride back from the Mosel Valley a couple of weeks ago. I called customer services and was told that a repair would be €105 including shipping. A bit pricey but OK, I need it for a trip to Spain in June.
    I then received an email from TomTom saying it would be done under a warranty pair, free of charge. Brilliant - I was well pleased! :) They turned it around in 7 days. Interestingly; it has the same serial number, but now reports itself as a 420.
    I've not tested the repair in the rain yet, but hopefully it will be ok.

    More Rider4xx Screen Info....
    https://discussions.tomtom.com/en/discussion/comment/1651365/#Comment_1651365/p1

    Contact Tomtom Support España (Spain)
    913496508
    Lunes-Viernes: 09:00-17:30

    ATB YFM
  • St0n3St0n3 Posts: 4 [Apprentice Seeker]
    YamFazMan wrote: »
    Hi
    @St0n3
    Quote from an earlier post in this thread....
    ChrisHall wrote: »
    I've been quick to criticize TomTom in the past, but I need to report some great customer service from TomTom.
    My 4+ year old Rider 400 developed serious water ingress on a ride back from the Mosel Valley a couple of weeks ago. I called customer services and was told that a repair would be €105 including shipping. A bit pricey but OK, I need it for a trip to Spain in June.
    I then received an email from TomTom saying it would be done under a warranty pair, free of charge. Brilliant - I was well pleased! :) They turned it around in 7 days. Interestingly; it has the same serial number, but now reports itself as a 420.
    I've not tested the repair in the rain yet, but hopefully it will be ok.

    More Rider4xx Screen Info....
    https://discussions.tomtom.com/en/discussion/comment/1651365/#Comment_1651365/p1

    Contact Tomtom Support España (Spain)
    913496508
    Lunes-Viernes: 09:00-17:30

    ATB YFM
    Thanks!!

    I will try to contact them by phone. I wrote an email but no answer. I hope I have the same luck and the repair it
  • St0n3St0n3 Posts: 4 [Apprentice Seeker]
    Well. Didn't received the same information.

    I just received an email saying that the water issue is not covered by the warranty, and if I want it repaired I have to pay.

    Really disappointed in TomTom.

    A device that is for outside use. Get's water inside when it rains. The touch screens start to go wrong for this. But is not covered by the warranty???
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