Great customer service from TomTom
My 4+ year old Rider 400 developed serious water ingress on a ride back from the Mosel Valley a couple of weeks ago. I called customer services and was told that a repair would be €105 including shipping. A bit pricey but OK, I need it for a trip to Spain in June.
I then received an email from TomTom saying it would be done under a warranty pair, free of charge. Brilliant - I was well pleased! They turned it around in 7 days. Interestingly; it has the same serial number, but now reports itself as a 420.
I've not tested the repair in the rain yet, but hopefully it will be ok.