New GO premium will not connect to PC

cire1042tt

After much pestering from TomTom about my old XL being obsolete and making me offers to upgrade I finally purchased a GO Premium. Firstly it is a nightmare trying to get it to connect to my PC via MyDrive. I have tried on both my PCs and on my neighbour's PC, I have followed every suggestion on TomTom websites and disscussion groups . Most suggestions are just repeats of what others have already said and of no help whatsoever. Secondly I now find, contrary to what I was told by TomTom that I cannot transfer my hundreds of important POIs from my old XL.
PLEASE can anyone help without repeating all the old obvious suggestions.
I am not a novice with computing and had my first desktop back in 1984 !!

Thanks to whoever can help me.

DougLap

HI @cire1042tt

Further to my post on the other Topic you opened you can create routes in MyDrive and you can create them on your Phone using the MyDrive App.

Doug

YamFazMan

Hi
@cire1042tt

cire1042tt wrote: »

After much pestering from TomTom about my old XL being obsolete and making me offers to upgrade I finally purchased a GO Premium. Firstly it is a nightmare trying to get it to connect to my PC via MyDrive. I have tried on both my PCs and on my neighbour's PC, I have followed every suggestion on TomTom websites and disscussion groups . Most suggestions are just repeats of what others have already said and of no help whatsoever

The NAV5 (Wi-Fi) devices like you’re GO Premium normally update using Wi-Fi...
Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
All the update actions are executed on the device...

If Wi-Fi is not available or is slow/unstable/unreliable.....
See Option... (2) Connect over USB
___________________________

Option... (1) Connected Wi-Fi
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

I always update my devices one Update at a time
The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices

Option... (2) Connected USB
If Wi-Fi is not available or is slow/unstable/unreliable.....
Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
Get it here.....
www.tomtom.com/getstarted
Run MyDrive Connect.....
Note... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
Connect your Device to a USB Port on your PC
Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
__________________________

Note... MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar

cire1042tt wrote: »

Secondly I now find, contrary to what I was told by TomTom that I cannot transfer my hundreds of important POIs from my old XL.
PLEASE can anyone help without repeating all the old obvious suggestions.
I am not a novice with computing and had my first desktop back in 1984 !!.

Tomtom Video... Transferring favourites and POIs to your new device (TomTom Home)
See...

ATB YFM

cire1042tt

This answer from YFM did not address the problem. I have no problems updating via WiFi. I want to connect to MyDrive so I can plan routes etc and then download them to the TomTom as was possible and very easy using TomTomHome with the old devices. I feel TomTom have lost their way and made everything more involved and complicated.

I wish people would read my problem and give relevant solution and not just try to show how clever they are.

I repeat, I cannot connect my new GO Premium to either of my PCs or my neighbour's PC. This is the problem and no other. If yo search the web you will find literally hundreds of people have the same problem. Even TomTom's own videos just repeat what is in their manuals and make no attempt to answer the questions.

I have been using desktops and mainframe computers since 1984 so am not a novice.

DougLap

HI @cire1042tt

Further to my post on the other Topic you opened you can create routes in MyDrive and you can create them on your Phone using the MyDrive App.

Doug

cire1042tt

Doug, Thanks, I have made a note of your excellent solutions that you posted on the other thread. -- cire1042. I will stick to the other thread and not post anymore on this one

YamFazMan

Hi
@cire1042tt

cire1042tt wrote: »

This answer from YFM did not address the problem. I have no problems updating via WiFi. I want to connect to MyDrive so I can plan routes etc and then download them to the TomTom as was possible and very easy using TomTomHome with the old devices. I feel TomTom have lost their way and made everything more involved and complicated.

I wish people would read my problem and give relevant solution and not just try to show how clever they are

The Question you asked....

cire1042tt wrote: »

After much pestering from TomTom about my old XL being obsolete and making me offers to upgrade I finally purchased a GO Premium. Firstly it is a nightmare trying to get it to connect to my PC via MyDrive. I have tried on both my PCs and on my neighbour's PC, I have followed every suggestion on TomTom websites and disscussion groups . Most suggestions are just repeats of what others have already said and of no help whatsoever. Secondly I now find, contrary to what I was told by TomTom that I cannot transfer my hundreds of important POIs from my old XL.
PLEASE can anyone help without repeating all the old obvious suggestions.
I am not a novice with computing and had my first desktop back in 1984 !!

Thanks to whoever can help me.

Hi... I answered the question you asked....
You asked about connecting your GO Premium to MyDrive Connect,
Option... (2) in my Post explains how to do it
See... https://discussions.tomtom.com/en/discussion/comment/1648899/#Comment_1648899

cire1042tt wrote: »

I repeat, I cannot connect my new GO Premium to either of my PCs or my neighbour's PC. This is the problem and no other. If yo search the web you will find literally hundreds of people have the same problem. Even TomTom's own videos just repeat what is in their manuals and make no attempt to answer the questions.
I have been using desktops and mainframe computers since 1984 so am not a novice.

There's no need to repeat your Rant!!!
I answered the question you asked correctly the first time....

cire1042tt wrote: »

contrary to what I was told by TomTom that I cannot transfer my hundreds of important POIs from my old XL.
PLEASE can anyone help without repeating all the old obvious suggestions.
I am not a novice with computing and had my first desktop back in 1984 !!

I also answered how to use Tomtoms official way to Move your Favorites & PO!s from your old XL to your GO Premium

Sorry but you didn't ask the right question

ATB YFM