Faulty windscreen mount on Trucker 6000 — TomTom Community

Faulty windscreen mount on Trucker 6000

Today my Trucker 6000 started to play up.

Turns out the connector on the windscreen mount is faulty.

Rang support to be told a replacement would be £34.99 as I had bought my Trucker 6000 back in Jan 2017. After saying I wasn't happy with the price they said could do me a discount and let me have one for £24.99.

It seems not only do I have to pay the best part of £50 a year for traffic as I was stupid enough not to buy the unit with lifetime traffic I am now expected to cough up every 2 years for a new mount.

To add insult to injury they said delivery would be 7-10 days which is no good to me as I'm a trucker and need it for work.

Very poor show from TomTom for what at the time was their top of the range line of satnavs.

Comments

  • BanburyGuyBanburyGuy Posts: 11 [Master Traveler]
    Second call to CS to arrange to buy a new mount and without any prompting the CS agent offered to send me a replacement free of charge.

    Granted it took 10 days to arrive but much happier now.

    Moral of the story is - if you rely on it for work make sure you have spares.

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