Won't reset fully

Mezzy Registered Users Posts: 1
New Seeker
edited May 2019 in Devices using TomTom HOME
I have an XL which I know is no longer supported. Today for no apparent reason a cross appeared on the startup screen. A reset appears to work, but when rebooting freezes on a screen displaying specification data and won't complete start up. On connecting to a PC, PC say I need to format the devise's drive before it will recognize it. Any ideas?


  • lampard
    lampard Administrators Posts: 6,062
    Hi Mezzy,

    Sorry for the late reply! Please follow the steps in the public FAQ here to reinstall the device software using the TomTom HOME. (Select 'I have a map to download on my account' option in the link here.

    Regards, lampard