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At the moment there are known problems with Tomtom servers and not yet definitive fix.
You can try this:
In first, with your device Not connected to the PC:
1/ In the MyDrive Connect (MDC) window at the top, click on the "Cogwheel" (Settings) / "Downloads" tab / click on "Empty download folder" (if the button is grayed out the folder is already empty) / click on "Save settings" / close the window "Settings".
2/ Still in MDC window at the top, to the left of the "Cogwheel" (Settings), click on "Log out".
3/ close the MDC window, right click on the MDC icon in the taskbar next to the clock, choose "Quit"
4/ Open Windows "Task Management" and check if there is still a MDC process to kill it.
==> In your taskbar / Right-click in any open place / Task Management / "Processes" tab / if you find "TomTom MyDrive Connect.exe * 32" ==> Right-click / "End Process"
4/ Open MDC again and "Log in", enter your email and password.
5/ Try again to download an update.
If it doesn't work, with your device Not connected to the PC:
1/ Uninstall MDC, accept the removal of downloads in the popup window.
2/ "Restart" your PC (Not Shut down or Sleep)
3/ Download and install the last version MDC, take it here, at the bottom, the green button "Download for ... ": https://www.tomtom.com/en_gb/mydrive-connect/
4/ Try again to download an update.
I hope that one of the two proposals will work for you.
Answers
Superuser
At the moment there are known problems with Tomtom servers and not yet definitive fix.
You can try this:
In first, with your device Not connected to the PC:
1/ In the MyDrive Connect (MDC) window at the top, click on the "Cogwheel" (Settings) / "Downloads" tab / click on "Empty download folder" (if the button is grayed out the folder is already empty) / click on "Save settings" / close the window "Settings".
2/ Still in MDC window at the top, to the left of the "Cogwheel" (Settings), click on "Log out".
3/ close the MDC window, right click on the MDC icon in the taskbar next to the clock, choose "Quit"
4/ Open Windows "Task Management" and check if there is still a MDC process to kill it.
==> In your taskbar / Right-click in any open place / Task Management / "Processes" tab / if you find "TomTom MyDrive Connect.exe * 32" ==> Right-click / "End Process"
4/ Open MDC again and "Log in", enter your email and password.
5/ Try again to download an update.
If it doesn't work, with your device Not connected to the PC:
1/ Uninstall MDC, accept the removal of downloads in the popup window.
2/ "Restart" your PC (Not Shut down or Sleep)
3/ Download and install the last version MDC, take it here, at the bottom, the green button "Download for ... ":
https://www.tomtom.com/en_gb/mydrive-connect/
4/ Try again to download an update.
I hope that one of the two proposals will work for you.
Regards.
Every thing is now up to date 👍
Superuser
Thanks for your feedback. Glad for you that you can now do your updates.
Regards.