How can I cancel the order? — TomTom Community

How can I cancel the order?

sergiuasergiua Posts: 6 [Master Explorer]
edited May 2019 in Travel lounge
Since May 14 TOMTOM has confirmed the payment of GO PREMIUM X and so far, May 29, has not yet been sent. The site indicates shipment in 1 or 2 business days to Portugal. I received no justification whatsoever. Neither send nor cancel. I have already asked for the cancellation, but in the site since May 14 the order situation is: "In process".


  • DougLapDougLap Posts: 8,003
    HI @sergiua

    have you spoken to Customer Support to cancel it

    De Segunda a Sexta: das 08.00 às 16.30

  • sergiuasergiua Posts: 6 [Master Explorer]
    Hi DougLap,
    Yes. Already several times, Customer Support said that reported this information to the responsible departments. But without any change.
  • DougLapDougLap Posts: 8,003
    Hi @sergiua

    Okay. Hopefully a Mod will pick this up,.

  • sergiuasergiua Posts: 6 [Master Explorer]
    Thanks Doug.
  • VikramKVikramK Posts: 11,955 Moderator
    edited May 2019
    Hi @sergiua

    You case has already been passed on to a team looking after the order management.

    I have also sent an heads up to speed up the process.

    Your patience is appreciated.

  • sergiuasergiua Posts: 6 [Master Explorer]
    Thank you Vikram,

    I really want to cancel this order

    Thanks again.
  • sergiuasergiua Posts: 6 [Master Explorer]
    At the beginning of June I received confirmation that the order was canceled. Thank you the people who helped me.
    But now I am waiting more than a month for the refund of the amount paid. This is what the site says: Excellent return policy?
  • sergiuasergiua Posts: 6 [Master Explorer]
    Good afternoon everyone. Today I received the refund. Thanks for the support.
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