How can I cancel the order?

sergiua
sergiua Registered Users Posts: 6
Master Explorer
edited May 2019 in Travel lounge
Since May 14 TOMTOM has confirmed the payment of GO PREMIUM X and so far, May 29, has not yet been sent. The site indicates shipment in 1 or 2 business days to Portugal. I received no justification whatsoever. Neither send nor cancel. I have already asked for the cancellation, but in the site since May 14 the order situation is: "In process".

Comments

  • DougLap
    DougLap Posts: 9,833
    Superuser
    HI @sergiua

    have you spoken to Customer Support to cancel it

    Portugal
    800780277
    De Segunda a Sexta: das 08.00 às 16.30

    Doug
  • sergiua
    sergiua Registered Users Posts: 6
    Master Explorer
    Hi DougLap,
    Yes. Already several times, Customer Support said that reported this information to the responsible departments. But without any change.
    ?
  • DougLap
    DougLap Posts: 9,833
    Superuser
    Hi @sergiua

    Okay. Hopefully a Mod will pick this up,.

    Doug
  • sergiua
    sergiua Registered Users Posts: 6
    Master Explorer
    Thanks Doug.
  • VikramK
    VikramK Administrators Posts: 13,752
    Moderator
    edited May 2019
    Hi @sergiua

    You case has already been passed on to a team looking after the order management.

    I have also sent an heads up to speed up the process.

    Your patience is appreciated.

    Regards
    Vikram
  • sergiua
    sergiua Registered Users Posts: 6
    Master Explorer
    Thank you Vikram,

    I really want to cancel this order

    Thanks again.
    Sergiu
  • sergiua
    sergiua Registered Users Posts: 6
    Master Explorer
    At the beginning of June I received confirmation that the order was canceled. Thank you the people who helped me.
    But now I am waiting more than a month for the refund of the amount paid. This is what the site says: Excellent return policy?
  • sergiua
    sergiua Registered Users Posts: 6
    Master Explorer
    Good afternoon everyone. Today I received the refund. Thanks for the support.