Since May 14 TOMTOM has confirmed the payment of GO PREMIUM X and so far, May 29, has not yet been sent. The site indicates shipment in 1 or 2 business days to Portugal. I received no justification whatsoever. Neither send nor cancel. I have already asked for the cancellation, but in the site since May 14 the order situation is: "In process".
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Comments
Superuser
have you spoken to Customer Support to cancel it
Portugal
800780277
De Segunda a Sexta: das 08.00 às 16.30
Doug
Yes. Already several times, Customer Support said that reported this information to the responsible departments. But without any change.
?
Superuser
Okay. Hopefully a Mod will pick this up,.
Doug
You case has already been passed on to a team looking after the order management.
I have also sent an heads up to speed up the process.
Your patience is appreciated.
Regards
Vikram
I really want to cancel this order
Thanks again.
Sergiu
But now I am waiting more than a month for the refund of the amount paid. This is what the site says: Excellent return policy?