How can I cancel the order?

sergiua

Since May 14 TOMTOM has confirmed the payment of GO PREMIUM X and so far, May 29, has not yet been sent. The site indicates shipment in 1 or 2 business days to Portugal. I received no justification whatsoever. Neither send nor cancel. I have already asked for the cancellation, but in the site since May 14 the order situation is: "In process".

DougLap

HI @sergiua

have you spoken to Customer Support to cancel it

Portugal
800780277
De Segunda a Sexta: das 08.00 às 16.30

Doug

sergiua

Hi DougLap,
Yes. Already several times, Customer Support said that reported this information to the responsible departments. But without any change.
?

DougLap

Hi @sergiua

Okay. Hopefully a Mod will pick this up,.

Doug

sergiua

Thanks Doug.

VikramK

Hi @sergiua

You case has already been passed on to a team looking after the order management.

I have also sent an heads up to speed up the process.

Your patience is appreciated.

Regards
Vikram

sergiua

Thank you Vikram,

I really want to cancel this order

Thanks again.
Sergiu

sergiua

At the beginning of June I received confirmation that the order was canceled. Thank you the people who helped me.
But now I am waiting more than a month for the refund of the amount paid. This is what the site says: Excellent return policy?

sergiua

Good afternoon everyone. Today I received the refund. Thanks for the support.