Petrol stations and rest areas missing on the route bar since update to v19.101 — TomTom Community

Petrol stations and rest areas missing on the route bar since update to v19.101

stanislav791stanislav791 Posts: 24 [Outstanding Explorer]
Hello, after the last update, initially shows 2 rest zones, and then does not show anything after the restart is again the same. Tomtom go professional 6250, Full device reset has been done several times?
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Answers

  • DougLapDougLap Posts: 2,946 Superuser
    Hi @stanislav791

    Are you saying that when you create a route and you look in the Route bar it is only showing 2 rest areas and non for the rest of the journey. I assume you are interested an any rest areas further alone the route than are displayed. Is that right.

    Doug
  • stanislav791stanislav791 Posts: 24 [Outstanding Explorer]
    No, it is on the route before the update had no problem, now in the bar does not show rest areas. After restart shows only two points and then nothing
  • stanislav791stanislav791 Posts: 24 [Outstanding Explorer]
    edited May 29
    l7vklteifypi.jpg
  • stanislav791stanislav791 Posts: 24 [Outstanding Explorer]
    When leaving, show only two rest areas and then nothing on the whole route
  • DougLapDougLap Posts: 2,946 Superuser
    HI @stanislav791

    Just to double check. Can you scroll the route bar down until you see the Destination Flag. Do you see any more when you do that ? Also when you Tap the Rest area Icon how far are they along the 360m route.

    Doug
  • DougLapDougLap Posts: 2,946 Superuser
    Hi @stanislav791

    When you say it does not show any more is this during the journey as well or is it when you are looking at the unit when you are about to start. Just a guess I wonder if it only shows them for the next 100 miles like it may not tell you about delays near the destination 360 miles away until it is nearer and so is now actively assessing the situation and deciding if a detour is beneficial. ie Why worry about a delay that far ahead as it may be well gone before you get there.

    Doug
  • stanislav791stanislav791 Posts: 24 [Outstanding Explorer]
    While traveling I do not see it, and when I'm scrolling the tape again there is nothing, just the first two rest areas. Before I was on the trip I saw it.
  • stanislav791stanislav791 Posts: 24 [Outstanding Explorer]
    Two days ago I knew where there was a rest area, and now not
  • stanislav791stanislav791 Posts: 24 [Outstanding Explorer]
    where can i send you video to see it?
  • DougLapDougLap Posts: 2,946 Superuser
    HI @stanislav791

    No need for Video I was checking with you because I can see a similar thing.on my unit. Need to find out what should happen.

    Await next chapter of this saga.

    Doug
  • stanislav791stanislav791 Posts: 24 [Outstanding Explorer]
    Ok,thank you I will wait. I am a truck driver and it is very important to show me a recreation area as before
  • DougLapDougLap Posts: 2,946 Superuser
    edited May 30
    Hi @stanislav791

    I take it from your earlier post and your last one that you consider this situation has arisen following the recent update.

    To be clear I am not a TT employee but have an interest in resolving issues that arise. The Mods on here will no doubt see this matter and the information that you have given and the question you have raised will I am sure get their interest..

    The situation appears to happen on my GO Camper which is based on the same GO unit and is similar to the Truck version.so it issomething hat need s looking at and understanding..

    All the best.

    Doug
  • YamFazManYamFazMan Posts: 14,976 Superusers
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  • YamFazManYamFazMan Posts: 14,976 Superusers
    edited May 30
    Hi
    @stanislav791

    Live Traffic has an Horizon... The live Traffic Horizon travels froward with you along your journey

    het4x7gdcs3p.jpg
    I planned a journey from Home to the edge of the Traffic Horizon My GO 6200 reports 97 Miles

    pdn0ju901dsj.jpg

    I planned a route to John o Groats 578 Miles, the route passes through the marker I placed at 97 Mile along the route

    Image showing the Traffic Bar expended... The last item is at 91 Miles
    b6b23p7kie50.jpg

    As far as I'm aware information displayed on the Traffic Bar has the same range as the Live Traffic Horizon in this case 91 Miles
    The information on the Traffic bar follows the live Traffic Horizon along with your journey... The 91 Miles displayed on the traffic in the 3rd image shows the start of the 6 Mile one lane closure, the 97 mile marker at the end of the lane closure and also the edge of the live Traffic Horizon

    ATB YFM
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  • stanislav791stanislav791 Posts: 24 [Outstanding Explorer]
    Here you can see a problem with rest areas

  • YamFazManYamFazMan Posts: 14,976 Superusers
    edited May 30
    Hi
    @stanislav791

    If you have set Fuel & Rest areas in the setting menus
    Tap 4Dot (.... Menu) --> Setting --> Appearance --> Route bar --> Route information... Select 'Rest Areas' ( I select all of the options)
    The Traffic Bar will display the next two Fuel & Rest Areas along your journey

    Use Search...
    Tap 4Dot (.... Menu) --> Search
    Tap the whole Map Icon (Screen top right)
    Select along the route
    Type 'Rest area'
    Tap on the offered Rest Area (Top of the list screen right)
    Tap on the Keyboard Icon screen bottom right
    A list of the Rest Areas along your route is displayed
    You also have two further options.....
    After the initial 'Rest Areas' POI selection
    There's a dual Icon (screen bottom right) with Three Lines and Two circles

    o7rx4qycdyey.jpg
    (1)..... Tap the three Lines Icon (bottom right screen) and a list will appear of the Rest Areas along your route in distance order
    (2)...... Tap the Two circle Icon for the 'Rest Areas' along your route to appear on the screen (Pinch zoom for detail)

    Tap on a Rest Area Icon for more Info....
    81jq2f2bsp3i.jpg
    ATB YFM

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  • DamageMeDamageMe Posts: 40 [Renowned Wayfarer]
    The same problem after last update with rest areas appear only the first 2 in side bar and after that don't show anymore (after I pass the 2 rest areas).Strange
  • stanislav791stanislav791 Posts: 24 [Outstanding Explorer]
    Hello, I think a software error. Get it right
  • DougLapDougLap Posts: 2,946 Superuser
    edited June 1
    HI @DamageMe @stanislav791

    I have flagged this to TT so they are aware if the situation. I have asked for an answer.

    Doug
  • DamageMeDamageMe Posts: 40 [Renowned Wayfarer]
    538pnvo2iqcu.jpg
    srqoi5083cyh.jpg
    Normally I have a lot of rest areas but don't show in side bar if I look on search they appear....i attacked 2 photos
    Thanks
  • VikramKVikramK Posts: 7,991 TomTom Moderator
    Hi @stanislav791 and @DamageMe

    We have seen similar reports on the German Community and we have a trend spotting ticket open of this.

    Did you start noticing this only after the latest update v19.101?

    Regards
    Vikram
    Have a question? Ask!
    Did a reply resolve your query, please mark it as answer!
    Try the search; the information you are looking for could already be available.
  • stanislav791stanislav791 Posts: 24 [Outstanding Explorer]
    Hello, this is noticed after version 19.101
  • DamageMeDamageMe Posts: 40 [Renowned Wayfarer]
    After last software update.
  • GazibarevGazibarev Posts: 69 [Renowned Trailblazer]
    edited June 3
    Hello all I have the same problem like Stanislav. After last software update only few rest zones appear 30-50km ahead. When scrolling to check rest zones on my way the zones missing. I had no problems before last update.. :(
  • DougLapDougLap Posts: 2,946 Superuser
    Hi @Gazibarev @stanislav791 and @DamageMe

    Thank you that's the information that @VikramK is looking for. He can now pass that information along to the relevant team to consider.

    Doug
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