I have downloaded MyDrive Connect but cannot install it

driftertim_un31
driftertim_un31 Registered Users Posts: 3
Apprentice Traveler
edited May 2019 in MyDrive Connect
Hi
I am trying to Insall mydrive connect onto my windows 10 pc. I have dowloaded the file but It will not install. the process starts ok but at the end says there is no app associated with this programme. What app do I need for this to be installed. Thanks. regards Tim
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  • LAURE123
    LAURE123 Posts: 1,632
    Superuser
    Hi @driftertim_un31

    When you try to install MyDrive Connect on Windows 10, do you use a PC user account with "Administrator Rights"?

    With your device Not connected to the PC:
    1/ Uninstall MDC, accept the removal of downloads in the popup window.
    2/ "Restart" your PC (Not Shut down or Sleep)
    3/ Download and install the last version MDC for your Windows OS, take it here:
    https://uk.support.tomtom.com/app/answers/detail/a_id/12428

    Regards.
  • driftertim_un31
    driftertim_un31 Registered Users Posts: 3
    Apprentice Traveler
    Hi Laure123
    Thanks for your reply. I will try again with your info. will let you know how I get on

    rgds Tim
  • driftertim_un31
    driftertim_un31 Registered Users Posts: 3
    Apprentice Traveler
    Hi Laure123
    Did as you suggested and all now seems ok.
    Thanks for your help

    Just like to add I also had a reply from another user but I was unable to open it.
    Anyway thanks to them as well.

    All the best Tim
  • LAURE123
    LAURE123 Posts: 1,632
    Superuser
    Hi @driftertim_un31

    Glad that it worked for you. :)

    I think the other user deleted his message posted at the same time as mine to avoid a duplicate.

    Thanks for your positive feedback, for both of us.

    Regards.

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