I have downloaded MyDrive Connect but cannot install it

driftertim_un31

Hi
I am trying to Insall mydrive connect onto my windows 10 pc. I have dowloaded the file but It will not install. the process starts ok but at the end says there is no app associated with this programme. What app do I need for this to be installed. Thanks. regards Tim

LAURE123

Hi @driftertim_un31

When you try to install MyDrive Connect on Windows 10, do you use a PC user account with "Administrator Rights"?

With your device Not connected to the PC:
1/ Uninstall MDC, accept the removal of downloads in the popup window.
2/ "Restart" your PC (Not Shut down or Sleep)
3/ Download and install the last version MDC for your Windows OS, take it here:
https://uk.support.tomtom.com/app/answers/detail/a_id/12428

Regards.

driftertim_un31

Hi Laure123
Thanks for your reply. I will try again with your info. will let you know how I get on

rgds Tim

driftertim_un31

Hi Laure123
Did as you suggested and all now seems ok.
Thanks for your help

Just like to add I also had a reply from another user but I was unable to open it.
Anyway thanks to them as well.

All the best Tim

LAURE123

Hi @driftertim_un31

Glad that it worked for you.

I think the other user deleted his message posted at the same time as mine to avoid a duplicate.

Thanks for your positive feedback, for both of us.

Regards.