I have downloaded MyDrive Connect but cannot install it — TomTom Community

I have downloaded MyDrive Connect but cannot install it

driftertim_un31driftertim_un31 Posts: 3 [Apprentice Traveler]
edited May 31 in MyDrive Connect
Hi
I am trying to Insall mydrive connect onto my windows 10 pc. I have dowloaded the file but It will not install. the process starts ok but at the end says there is no app associated with this programme. What app do I need for this to be installed. Thanks. regards Tim

Comments

  • LAURE123LAURE123 Posts: 1,400 Superuser
    Hi @driftertim_un31

    When you try to install MyDrive Connect on Windows 10, do you use a PC user account with "Administrator Rights"?

    With your device Not connected to the PC:
    1/ Uninstall MDC, accept the removal of downloads in the popup window.
    2/ "Restart" your PC (Not Shut down or Sleep)
    3/ Download and install the last version MDC for your Windows OS, take it here:
    https://uk.support.tomtom.com/app/answers/detail/a_id/12428

    Regards.
  • driftertim_un31driftertim_un31 Posts: 3 [Apprentice Traveler]
    Hi Laure123
    Thanks for your reply. I will try again with your info. will let you know how I get on

    rgds Tim
  • driftertim_un31driftertim_un31 Posts: 3 [Apprentice Traveler]
    Hi Laure123
    Did as you suggested and all now seems ok.
    Thanks for your help

    Just like to add I also had a reply from another user but I was unable to open it.
    Anyway thanks to them as well.

    All the best Tim
  • LAURE123LAURE123 Posts: 1,400 Superuser
    Hi @driftertim_un31

    Glad that it worked for you. :)

    I think the other user deleted his message posted at the same time as mine to avoid a duplicate.

    Thanks for your positive feedback, for both of us.

    Regards.
Sign In or Register to comment.

Who's Online31

Dagobert
Dagobert
DougLap
DougLap
Floriane
Floriane
GewO
GewO
Jürgen
Jürgen
lampard
lampard
Oberyn Martell
Oberyn Martell
Rollo11
Rollo11
Space0815
Space0815
+22 Guests