Navcore update with MyDrive Connect — TomTom Community

Navcore update with MyDrive Connect

resat74resat74 Posts: 4 [Apprentice Traveler]
edited May 2019 in MyDrive Connect
I have a navcore update problem. Why?

Answers

  • DougLapDougLap Posts: 7,937
    Superuser
    edited May 2019
    Hi @resat74

    What is the problem. What Tomtom unit is it with.

    Doug
  • resat74resat74 Posts: 4 [Apprentice Traveler]
    g47k7ekhgjvy.png
  • resat74resat74 Posts: 4 [Apprentice Traveler]
    one hour wait here
  • resat74resat74 Posts: 4 [Apprentice Traveler]
    then send this mesagep1j2vnhxkcif.png
  • IngHeryan48IngHeryan48 Posts: 2 [New Traveler]
    I have the same problem. Just your "after 1 hour" picture appeared me after maybe 5 minutes

    Jarek
  • IngHeryan48IngHeryan48 Posts: 2 [New Traveler]
    Type of navigation TomTom which I use, and where I have a problem is start 25. Few days before failed actualization on TT strart25 I actualized TT start 20 without problem. But 25 not going on.
  • OrbiterOrbiter Posts: 1 [New Traveler]
    I have a Go510 and it tells me I cant update to latest Maps until I update Navcore. So far I have been unable to do this. NAV4 is listed on the device as a grey tick but when the download button prompt is tapped it downloads to about 23% and then goes no further. I cannot download any other updates untol this is completed apparently. My Firewall is set to accept TomTom.
  • Aaronpick1983Aaronpick1983 Posts: 3 [Apprentice Traveler]
    Hi
    Has anybody been able to find a solution to this, because I have the same problem, downloaded the new gps update but it will not transfer to my device. Its been like this for hours. So now my device is now useless because there is no gps signal.1x6kqdz1no8e.jpg
  • pulcinellapulcinella Posts: 4 [Master Traveler]
    I have the same problems. Download works, but would not transfer. Does anyone have a solution?
  • snvreelandsnvreeland Posts: 1 [New Seeker]
    cannot download navcore update. button to click to download is grayed out. No update, no GPS signal, no TomTom.
  • RerekeRereke Posts: 3 [Apprentice Traveler]
    I have Via1535 and have same problem but tomtom tell me its my firewall settings - but no its not - tried everything.
  • ManitobaManitoba Posts: 1 [New Seeker]
    So, someone at TomTom needs to sort this out! I have the same issue
  • ArrgeeArrgee Posts: 1 [New Traveler]
    Cannot download navcore update. button to click to download is grayed out. No updates
    Flag
  • YamFazManYamFazMan Posts: 19,423
    Superusers
    edited February 2
    Hi
    @Arrgee
    The NAV5 (Wi-Fi) devices like your GO 6200....
    Normally update using Wi-Fi....
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    See Option... (2) Connect over USB....


    TomTom Video... Updating your navigation device using Wi-Fi



    If you have successfully connected your device to your Wi-Fi....
    To check your Connection Speed, Signal Strength & Quality
    On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on Your WI-FI name (The one Showing as connected)
    A new Menu Page opens

    7g8gwfpx1swt.jpg
    On the left-hand side of the screen is your Wi-Fi Connection Status

    Tomtom recommends a minimum Wi-Fi download speed of 30Mbps
    Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
    All the update actions are executed on the device...

    ___________________________

    Option... (1) Connected Wi-Fi

    zzb10t6jrg2v.jpg
    Updating the device....
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items

    Extra Maps are Installed/Maintained....
    Tap the 4Dot(.... Menu) --> Setting --> Maps

    I always update my devices one Update at a time
    The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

    Note... NAV(5 Wi-Fi) devices connected over Wi-Fi do not require MyDrive Connect to be running Even if MyDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices
    ____________________________

    Option... (2) Connected USB
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    Tomtom recommends a minimum Wi-Fi download speed of 30Mbps

    Connecting hard-wired over USB is normally more reliable than any Over The Air Connections
    Updating your new device over USB will require "MyDrive Connect"
    Get it here..... https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect

    There's no need to login to MyDrive Connect... See Note (1)....
    Connect your Device to a USB Port on your PC
    The Update will hopefully complete

    If you're using a Laptop it would be also more advisable to use a hard-wire connection back from the Laptop to the Router....
    _________________________

    Note (1)... A new version of MyDrive Connect has been released.....
    See.... https://discussions.tomtom.com/en/discussion/1130566/a-new-version-of-mydrive-connect-released

    When using the latest MyDrive Connect the menu flow has changed....
    Now when using the latest version of MyDrive connect to update a NAV5 (Wi-Fi) device over USB, it >> APPEARS << that you can update the device using the MyDrive Connect menu structure... When in fact this is >> NOT << the case....

    Clicking on the update button only opens the new MyDrive Connect "Splash screen" saying "UPDATE DEVICE THE EASY WAY" etc...

    The NAV5 (Wi-Fi) devices have no access to the MyDrive Menu structures as used by the previous NAV3 & 4 devices.....
    ___________________________

    If you choose to update a NAV5 (Wi-Fi) device over USB....
    MyDrive Connect only needs to run in the background on the PC Taskbar... You can close the 'Main Mydrive Window'

    em7rmo28tl38.jpg
    That is displaying "UPDATE DEVICE THE EASY WAY" Splash screen...

    a1a9r6jyfdho.jpg
    Updating a NAV5 (Wi-Fi) device like your Tomtom GO 6200... Even if you are updating using USB... The updating method is the same as using Wi-Fi....
    ALL of the update actions are executed on the device...
    Tap the 4Dot (.... Menu) --> Setting --> Updates & New Items....

    If a Operating System Software update (Navcore) is required....
    Deselect the remaining updates, install the Navcore update 1st....
    Note... The Navcore Software Update is Mandatory you cannot deselect the update....
    lvf6a0pjrt8t.jpg
    Then install the remaining updates....
    I always install the update one at a time....
    There's less chance of a log jam on the Server....
    iofr8x26j4oi.jpg
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    Stay Safe... ATB YFM
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