MyDrive Connect version 4.2.5.3779 is not working with Mac Mojave 10.14.5

Oakanger

I updated MyDrive Connect to the latest version 4.2.5.3779
With Mojave MacOS 10.14.5 all it opens is a blank window and is impossible to use.
It works normally with High Sierra MacOS 10.13.6 , so must be an incompatibility with MacOS 10.14
When will this be fixed?
TomTom does seem to have problems with this software.

Ste7ios

Don’t delete only the app but delete all the files it creates in your user folder and in ~/Library...

See https://macremover.com/uninstallguides/2018/07/24/remove-tomtom-mydrive-connect-macos/

DougLap

HI @Oakanger

Works okay on mine with same OS.

Try completely deleting the software and loading again.

Doug

Oakanger

Hi Douglap,

Thanks for answering, but ...

I've deleted the softaware and reinstalled twice: no change. That's on my iMac
My MacBook runs High Sierra - it won't support Mojave - and the software runs fine on that OS.

Is yours the latest version - 10.14.5 - which only landed on 13th May 2019?

Oakanger

DougLap

Hi @Oakanger

Same version 10.14.5 On a MacBook Air (13 inch early 2015 )

Doug

Ste7ios

Don’t delete only the app but delete all the files it creates in your user folder and in ~/Library...

See https://macremover.com/uninstallguides/2018/07/24/remove-tomtom-mydrive-connect-macos/

Oakanger

Thanks Ste7ios,

I manually deleted all files following the tutorial, reinstalled MyDrive and ... BINGO!

It's working!

Regards
Oakanger