Help with downloading the USA map on VIA 1505

Jasonriley191
Jasonriley191 Registered Users Posts: 4
New Seeker
I brought a USA Map on 12th May and have been trying to download it!!!! They have taken the money from my bank account but can't deliver..!!! i am proper hacked off!!!!!!!! I have done all i can reinstalled Tom Tom turned this off turned that off shouted at it i've even started swearing at the stupid thing........ can anybody please help me!!!!!

Stressed from London
Tagged:

Answers

  • YamFazMan
    YamFazMan Posts: 21,157
     Superuser
    edited May 2019
    Hi
    @Jasonriley191

    What Tomtom model do you own ???
    What are the problems are you having
    Are there any error messages showing

    ATB YFM
  • Jasonriley191
    Jasonriley191 Registered Users Posts: 4
    New Seeker
    Hello
    It's a TomTom Start 25. The error message says there is a problem at their end..(TomTom) but this has been going on for weeks!!!!
  • dhn
    dhn Posts: 33,389
     Superuser
    @Jasonriley191

    I would suggest getting a sd card for the device. A 16 gb SanDisk is a good choice. Let the device format it for maps and connect the device to MyDriveConnect. See if the download works then.
  • DougLap
    DougLap Posts: 10,052
    Superuser
    HI @Jasonriley191

    Are you seeing the Servers busy message if so try the @YamFazMan recommendations in the following which have resolved this for many.

    https://discussions.tomtom.com/en/discussion/comment/1647285#Comment_1647285

    Doug
  • Jasonriley191
    Jasonriley191 Registered Users Posts: 4
    New Seeker
    dhn...done that...went and got myself a 64g card...formatted it and.....nothing!!!!

    Doug...thanks for that. It seems alot of mucking about for something that should be so so simple..!!!

    Ok well i'll give this a go when i get home. If it doesn't work...anybody who wants to but a TomTom in a thousand bits...let me know!!!!!!

  • DougLap
    DougLap Posts: 10,052
    Superuser
    edited May 2019
    HI @Jasonriley191

    Tomtom units will not accept your 64GB card the maximum Micro SD Class 10 card that they will work with is 32GB

    Doug
  • Jasonriley191
    Jasonriley191 Registered Users Posts: 4
    New Seeker
    Oh Doug..
    OK let me go and do that.
    Thank you so much..

    I'll let you know how i get on.

    Thanks again

    Jason