carminat tomton renault grand scenic 2012 looping on start up

ltappin Registered Users Posts: 2
Apprentice Seeker
Can somebody please help me..Driving me mad!!!
On startup the tomtom continually loops, the time glass symbol appears restarts etc.
I ahve tried deleting the loopdir but makes no differnece..updated with the latest software etc. but still looping
Please help